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Dear. I have Panasonic Viera TV with model number

Customer Question
I have Panasonic Viera...

I have Panasonic Viera TV with model number PCTV000132 , i want to use web browser app but keep giving me an error message and won't let me use the app to download website. how do i remove this app and reinstall it again i try tv option to remove it but it doesn't let me remove the app

Technician's Assistant: Have you installed any updates recently?

Yes i did and it says my tv has update software

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's all

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
9/25/2017
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 31,512
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me the model number of the tv? What you sent is not the model.

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Customer reply replied 11 months ago
PCTV000132
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me the model number of the tv? What you sent is not the model.

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Customer reply replied 11 months ago
panasonic Vieraand serial number is
F55F84FCBDE
Customer reply replied 11 months ago
i have a tv not PC
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago

Thank you for the information,

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Tech Support Specialist: Nathan, Systems Manager replied 11 months ago

What specific app are you wanting to use?

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Customer reply replied 11 months ago
web browser
Customer reply replied 11 months ago
r u expert on Panasonic Tv ?
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago

Yes I am, but I need the specific model number of the tv, what you have sent is not a valid model number, it will usually start with TC or TCP followed by some numbers.

Are you trying to use a browser you already see built in, or to add something new?

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Customer reply replied 11 months ago
this one start with PCT and i took this from inside tv information option
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago

Please actually look on the back of the tv on the sticker there, that is what I need.

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Customer reply replied 11 months ago
i am not on front of tv i am at work i got this lastnight from tv, what should i do
Customer reply replied 11 months ago
its 55-inch Panasonic Viera smarth Tv
Customer reply replied 11 months ago
maybe is this
TC-P55ST60
Customer reply replied 11 months ago
this take long time and i dont have time thank you for your time Good bye
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

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