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Why can't I sign into Microsoft services. My internet is…

Customer Question
Why can't I sign...

Why can't I sign into Microsoft services. My internet is strongly connected.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

It is a Dell. I'm not sure what the operating system means. I am just trying to download a game and each time it says it can't connect with my Microsoft systems. Tell me how to find out what my operating system is.

Technician's Assistant: Have you installed any updates recently?

I tried to install my Microsoft systems.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/25/2017
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Please let me know the exact error message you receive when trying to connect to game?

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Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

Hello again, haven't heard back from you,

Do you still require assistance on the issue?
Will be waiting for your reply.

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