Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a old password that I can not get ride of, I have put…

Customer Question
I have a old...

I have a old password ***** I can not get ride of, I have put in 2 new passwords but the old one still show up first.

Technician's Assistant: When did you last reset your username and password?

I don't remember the first time but it has been 6 months to a year.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only to get ride of this password

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/25/2017
Tech Support Specialist: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,150
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Ask Your Own Computer Question
Tech Support Specialist: Martin, Network Engineer replied 11 months ago

Is this for your email account?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to speak to someone about my password. I had an pogo
I need to speak to someone about my password. I had an pogo account for about 6 years and then I did not use it for about a year. When I tried to get back into it, I could not get back in it. I had ar… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Forgot password. I have samsung chromebook and forgot
I have samsung chromebook and forgot password... I do have***@******.***, but don't have the phone anymore also don't remember what best friend i used. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
I CAN'T GET MY E MAIL. I CAN'T REMEMBER MY PASSWORD AND IT
I CAN'T GET MY E MAIL. I CAN'T REMEMBER MY PASSWORD ***** IT WON'T HELP ME ANY OTHER WAY. … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
When I try to take a job on my phone, it says cannot connect
When I try to take a job on my phone, it says cannot connect o Internet. If I turn my phone off and back on, I can see the job and respond accept or reject. It is really discouraging that the jobs do … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have lost my google accountabout 6 months ago. my address
I have lost my google accountabout 6 months ago. my address***@******.*** I tried for months to get it back, but I finally gave up and started a new account meanwhile I stillmiss not having my old dat… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I am using a dfferent comp, I am using a different computer
I am using a different computer because all goggle serviiess have stopped on my phonee. it says account action required. I cant remember my googl password. I cant retrieve it bcause I cant receive the cods. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I can't get help with my google account because I can't find
I can't get help with my google account because I can't find my pin number. When I try to log in to get a new password (I can't remember my last one) the message says it will text my phone which it ha… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a L300D laptop which keeps showing enter current
Customer: Hi my name is***** have a L300D laptop which keeps showing enter current password ***** I have forgotten. I have tried BIOS reset. Shorting B500 , esc, delete, o on restart but still no luck… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
On my phone and tablet I cannot log in it says my passwords
On my phone and tablet I cannot log in it says my passwords is not correct but it has been the same for months… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi. I have a dell inspiron thats about 7-8 years old. it
Hi. I have a dell inspiron that's about 7-8 years old. it has been getting cranky, but 3 weeks ago i made the WRONG decision to put about $300 into getting it repaired and having some stuff installed,… read more
Dr-Obbins
Dr-Obbins
Global Information Service Technician
14 satisfied customers
I have been trying to access my e-mail account, I havent used
I have been trying to access my e-mail account, I haven't used it in quite some time but I remember my sign in name which is [email protected] but I don't remember the password. I know it was my pets na… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I am trying to have my AOL sent to my gmail account so I can
I am trying to have my AOL sent to my gmail account so I can receive them on my phone. AOL has not been working right and sprint said I should use gmail. I had an account set up from about a year ago … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I need help accessing my email. I had a MSN.com email address
I need help accessing my email. I had a MSN.com email address that has all of my old stuff on it, but QWest told me they couldn't support it, and so I created a new email address with QWest and can't … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Dell XPS M1330 laptop. My battery is showing as healthy
I have a Dell XPS M1330 laptop. My battery is showing as healthy but it is idle and at 0%. Whats going on? Tks.… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Hello, my name is Rosalind Love. Two years ago I purchased
Hello, my name isXXXXX Two years ago I purchased a netgear router; last year (Aug 2009) I moved from a single home neighborhood to a heavily populated apartments neighborhood. The past 6 months I have… read more
Bill Clark
Bill Clark
Director of IT
Bachelor\u0027s Degree
110 satisfied customers
I cancelled email service for 6 months...now online again but
I cancelled email service for 6 months...now online again but unable to access my email account with msn because I don't remember the password XXXXX used when opening the account about 5 years ago...H… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I keep getting an error that reads the instructions at 0x6700394
I keep getting an error that reads:the instructions at"0x6700394 " reference memory at"0x67003940"the memory could not be written. click on to terminate program program. thats the end of internet expl… read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
Can I get a job working with coputers without a degree and ...
Can I get a job working with coputers without a degree and only 6 months of computer classes of the A+ certified courses classes .… read more
Jeffrey Flaker
Jeffrey Flaker
Senior Programmer/Analyst
Working toward my BS in Computer Sc
100 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x