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How do i get my webcam to work in my asus? I have never used…

Customer Question
How do i get...

How do i get my webcam to work in my asus? I have never used it and it doesn't show up as a device. there is a camera on the top of the screen so I'm assuming it has one

Technician's Assistant: Just to clarify, what's the exact model of your Asus? And what operating system are you running?

Im not sure where do i find that

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
9/25/2017
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,922
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Is this a Asus laptop ? what is the exact model of it ?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 9 months ago
where do i find model number? i think its windows 7
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Please check on the bottom of the laptop for the model.

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Customer reply replied 9 months ago
UL 50V Windows 7
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Please give me a moment to check its specifications.

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Customer reply replied 9 months ago
thanks
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

That model seems to be incorrect please use this link which will guide you how to find the model : - https://www.asus.com/us/support/Article/565

Let me know.

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Customer reply replied 9 months ago
UL50VT
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

OK let me try that.

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Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

OK got it thanks for waiting.

In devices and printers in start menu it isn't showing up as a device?

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Customer reply replied 9 months ago
correct
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

In start search type device manager and open it.Then see if it shows under imaging devices.

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Customer reply replied 9 months ago
no i checked that already too
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

In that case lets see if the driver for cam is installed or not.

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Customer reply replied 9 months ago
where do i look for that
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Please click on this link to download the driver file : - dlcdnet.asus.com/pub/ASUS/nb/Drivers/CMOS_Camera_Chicony/Camera_Chicony_9059_WIN7_64_z615200280.zip?_ga=2.30179711.1708659411.1506366630-1113007669.1505572099 once downloaded install it and then go to device manager and check it.

Let me know.

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Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

If it asks to restart please do so and let me know.

Please bookmark this page, use that bookmark to open this page, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this page. You can also use the welcome email from justanswer to open this page too there is a check my answer option in it to open this page. That email also has you justanswer user name and password ***** login.

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Customer reply replied 9 months ago
what do i click on to run? drvinst?
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Run drvinst file.

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Customer reply replied 9 months ago
did that but not showing up should i restart
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Please do and then check it and let me know.

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Customer reply replied 9 months ago
what is it called
Customer reply replied 9 months ago
in device manager
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Its should be in under imaging in device manager.It can be shown as chicony webcam also check in devices and printers too.

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Customer reply replied 9 months ago
not anywhere
Customer reply replied 9 months ago
found it when i searched chicony
Customer reply replied 9 months ago
but its in documents
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

That is not what we needed.

If its not showing in both then open this page and see if it shows image from the camera.If its not showing image from camera then it means either the camera is faulty or the flat cable to the camera is loose : - https://www.onlinemictest.com/webcam-test/

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Customer reply replied 9 months ago
says can't find my camera
Tech Support Specialist: John, Computer Support Specialist replied 9 months ago

Then sorry to say that its either faulty or cable to it broken or loose which needs a technician to check in details to fix it.

Sorry about that.

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