Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

Just got message to go to 7networkserverdashcrush55.tk/ket/

Just got message to...

Just got message to go to 7networkserverdashcrush55.tk/ket/ because of a trojan detetion. Is this a valid microsoft site?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Non-technical person here. All I know is it is a Dell that is several years old. The OS...I can say it's not the new touch screen one.

Technician's Assistant: Have you installed any updates recently?

Yes...MalWare sent me message earlier in day saying they had an update. But I got the message after doing a google search for Navy Bean Soup recipe and clicked on what looked like a valid foodnetwork.com site.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

With my limited knowledge, guess not. Sorry I'm 72 and not savy on this tech stuff.

Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
9/25/2017
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,229
Experience: Over 15 years experience as a computer technician.
Verified

Hi, my name is ***** ***** I'll be happy to help you with this!

This message is NOT legitimate. This is a scam that is going around right now where you will encounter a message saying that your computer has been hacked or you have a virus or something along those lines and that you need to go to a website or call a number. The whole thing just a ploy to either installed malware on your computer or to get money from you.

Sometimes these messages will claim to be Microsoft, but this is always a lie. Microsoft has released a statement saying they never contact customers directly about computer issues and that all contact must first be initiated by the customer.

If you receive these messages in the future, simply close them out.

If it won't let you close it out, then you can just hold down the power button on your computer for 5 to 10 seconds to do a hard shutdown. Once you restart your computer the message should be gone.

If you have any other questions on this, just let me know and I'll be happy to answer them for you.

NOTE: If you have no further questions, please use the rating box at the top of the page to rate the answer at least 3 STARS/OK SERVICE or better so that I receive credit for assisting you.

ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,229
Experience: Over 15 years experience as a computer technician.
Verified
ChrisC and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask ChrisC Your Own Question
ChrisC
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,229
2,229 Satisfied Customers
Experience: Over 15 years experience as a computer technician.

ChrisC is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Actually it's my HP Printer. 3830. 3 days or so. I was
3 days or so. I was having internet issues and everything was disconnected. after it came back up everything reconnected. printer printed but wouldn't scan … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Os boot failure when restart computer. Dell inspirionlaptop
just this past week; just using the dell repair program which told me the problem but could not repair … read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
We bought an Asus computer at Best Buy around the first week
We bought an Asus computer at Best Buy around the first week of January. Suddenly it won't power up and turn on. What do you think it's going on … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Some of the letters on the keypad are not registering. 1
Some of the letters on the keypad are not registering … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My question is about Office. I originally installed Office
My question is about Office. I originally installed Office using a student account. This subscription expired so I purchased a license for Office and installed it from the install button but now every… read more
Cody
Cody
Computer Science
1,826 satisfied customers
I was just on the phone with someone called another called
I was just on the phone with someone called Kevin another called John and they took control of my computer saying they were MS and I had major problems instructed me to purchase 350.00 worth on itune … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Had my password for over 15 years. now it wants me to retype
had my password ***** over 15 years. now it wants me to retype my password. no clue what it is. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
It has been a time since I have used this computer. I am
It has been a long time since I have used this computer. I am unable to remember my password. How do I change it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I have a new phone forgot code and password to my Facebook
I have a new phone forgot code and password ***** my Facebook account need to set up my new phone for Facebook … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My Android phone quit working as far as my
My Android phone quit working as far as my Google,gmail,Mesdenger takes me to a black page that says something to the fact that Chromium stopped anything from going thriugh. Still will not let me use … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I just bought an iPad and gave a password. Now it is locked
I just bought an iPad and gave a password. Now it is locked and will not let me in. I do not know if I mistyped the password ***** ??? … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
Virus. !. ASUS. TRYING TO GET TeCH, HELP? THE PEOPLE CALLED
YES! THE PEOPLE CALLED AND SAID THEY WERE THE TEC BUT SAID THAT MY FIREWALL IS DOWN AND I NEED TO RE-PURCHES ANOTHER ONE!CHARGES M… read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
Have set up hangouts but cant get through to friend. HP
have set up hangouts but cant get through to friend … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
It's not my computer Facebook lock me out on my phone. I
It's not my computer Facebook lock me out on my phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Geek gal tried to solve my issue with iTunes account and i
geek gal alison tried to solve my issue with iTunes account and i am still having issues with my devices… read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
I can't get my mail to come in all the time. I cant open my
I cant open my browser to where I need for some training I have to do with my Econ business … read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
I have a dell Inspiron 5000 Series. My battery on my laptop
Hello, I have a dell Inspiron 5000 Series. My battery on my laptop wouldn't charge so I ordered new battery and cord from Dell and it still wont charge. Any suggestions? … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
My PC is Lenovo H430 when the computer crash and I install a
My PC is Lenovo H430 when the computer crash and I install a new hard drive with Microsoft 8.1, now the PC does not have a WI-FI. I can only connect through wired line … read more
Cody
Cody
Computer Science
1,826 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x