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Troulble setting up WDNELEMENT 1TB S/N W. WINDOWS 10 HP

Customer Question
Troulble setting up WDNELEMENT...

Troulble setting up WDNELEMENT 1TB S/N W

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

WINDOWS 10 HP PAVILLION TOUCHSMART WINDOWS 10

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

I THINK 3MYEARS AGO

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I DON'T THINK SO

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/25/2017
Tech Support Specialist: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Sorry to hear you're having trouble with your hard drive.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 10 months ago
i DECIDED DO NOT WANT YOUR ASSISTANCE THANK YOU
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Okay, no problem.

Have a lovely day!

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Customer reply replied 10 months ago
IS THERE JUST A ONE TIME FEE FOR SETTING UP COMPUTER AND WD DRIVE?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Yes correct, would you like to do this?

Thanks

Kris

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Customer reply replied 10 months ago
YOU DIDN'T ANSWER MY QUESTION NO RESPONSE FOR ONE FEE $39.00 AND MONTHLY PAYMENTS
Customer reply replied 10 months ago
I WANT A ONE TIME FEE $39.00 THEN AFTER NO MONTHLY FEES. IF THIS CAN'T BE DONE CANCEL MY ORDER.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Yes OK.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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