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It's not my Computer, It's my Apple IPhone 5 S. Everything…

Customer Question
It's not my Computer...

It's not my Computer, It's my Apple IPhone 5 S. Everything has shut

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It's not my computer. I want to reset my IPhone 5 S. It is requesting my Original E-mail and Password. Its has been shut down for security reason. Which is a load of Crap. Their is nothing illegal about my Mobile.

Technician's Assistant: Have you installed any updates recently?

No not on this Mobile. I just can't retrieve my Password ***** E-mail. Someone or Something like a Intervention is interfering with my Mobile.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The Web Site for Apple Password ***** ***** by another Web Site called My Way.

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/25/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

MyWay is actually a re-direct virus on your computer.

Click here: https://iforgot.apple.com/password/verify/appleid

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 10 months ago
Its the E-mail Address and Password ***** opened the New IPhone 5 S with that is causing the Problem. Thank You.
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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