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I am trying to identify the brand of router as i have just…

Customer Question
I am trying to...

I am trying to identify the brand of router as i have just joined with dodo router is 192.168.1.1

Technician's Assistant: What kind of computer do you have?

Macbook pro dec 14 15 inch

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I updated my apple tv ( which is gen 4 ) and i updated all my ios devices to IOS 11

Submitted: 10 months ago.Category: Computer
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Answered in 2 minutes by:
9/25/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Very recently I joined with the new ISP provider, I have completely configured my network, I have the settings from my Mac TV.the settings on the Mac TV do not match the settings on one of my computers. I have one computer connected with ethernet cable, that is working perfectly fine, it is a 13 inch MacBook Pro October 2012.I have copied the configuration from the 13 inch exactly onto the 15 inch, but I cannot blow for the life of me work out what the brand of the router it is, it looks like I have entered everything correctly except for the brand of the router..I have looked on the router, but it does not match any of the Routers that come up in the drop down menu, when you are configuring and network. quite surprisingly, in the section where it says "modem" the name of Samsung android comes up, not in the drop down menu but just underneath the three lights that red amber and green.
Customer reply replied 10 months ago
no
Customer reply replied 10 months ago
I would just like to know, if you have any general knowledge as to the brand of router, that is used at 192.16 8.1.1
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

What type of device are you trying to connect, is it wired or wireless?

The brand should not really matter as the all follow standard protocals :)

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Customer reply replied 10 months ago
both computers are connected via ethernet cable into the modem, and I have both a wireless and a cable network. I have recently, not only changed ISP providers, but I have updated generation for Mac TV, and upgraded my IOS devices to IOS 11, the 13 inch is working, the 15 inch is not working, simply because I do not have the brand of the router (I am sure of this), because both computers work off the same modem router, I just need the name and the brand if you know it (otherwise you are wasting my time) there is no other issue, I have it entered everything absolutely correctly and I know what I am doing
Customer reply replied 10 months ago
I get an error message that asks me for the brand of the router,
Customer reply replied 10 months ago
it says home brand gateway I assume that is the name.there is also HUAWEI
Customer reply replied 10 months ago
Setup Bridge Mode - Huawei HG659/HG659b | Spark NZ
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Oct 4, 2016 - Probably should add this to the HG659 NBN Modem info on the NBN .... TPG issue the IP's to the customers and if you have a fixed IP then that's the only ..... This is for iinet model with software version V100R001C216B111.
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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

So you're trying to connect both deives wired?

I don't think here is any config required but i'm not understanding you

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Customer reply replied 10 months ago
if you could just tell me how do I find out my URL
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

You need the default gateway.

Are you on Windows or mac?

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