Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We bought a HP 15-bs051,we tried to get on Internet, it told…

Customer Question
We bought a HP...

We bought a HP 15-bs051,we tried to get on Internet, it told us no Internet

Technician's Assistant: Have you done a bandwidth test?

What is taht?

Technician's Assistant: Have you installed any updates recently?

No this is ne Laptop

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
9/25/2017
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Are you able to see your wireless network from the Laptop?

What happens when you click on it to connect?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have an HP laptop that is about 2 years old. I bought it
I have an HP laptop that is about 2 years old. I bought it with the windows operating system. I am currently staying in Ecuador, and my computer went completely dead. I repairman fixed it for me, (he … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
How do I scan a document to save in my computer? I used to
How do I scan a document to save in my computer? I used to have an icon on my homepage that let me scan, but now the icon is gone. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I can't sign on with password I have always used. At first
I can't sign on with password ***** have always used. At first it asked for a USB thumb drive to reset password. So I went to a store and bought one. Now with USB port inserted it is asking for a pass… read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
I can't get into my account on my laptop. Please help. It is
I can't get into my account on my laptop. Please help. … read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
I am an American visiting France. I can't get to my aol on
I am an American visiting France. I can't get to my aol on my laptop. … read more
Moses C
Moses C
Bsc
812 satisfied customers
Yesterday I purchased an HP Sprectre laptop and related
Yesterday I purchased an HP Sprectre laptop and related items for over $2,000 at your St. Peters, Mo. store. Durin my set-up at home, I connected the computer with my router. Then I tried to get on th… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Yen embarrassing, bought HP laptop. Set up my email,
Yen Hi, embarrassing, bought HP laptop. Set up my email, password, then forgot the password ***** lock. How do I get it back plz … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Trying to connect my windows 10 laptop to Wi-Fi but it won't
Hi trying to connect my windows 10 laptop to Wi-Fi but it won't connect. I called the Internet company they tried what they could and said to get on touch with Microsoft tech.… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
HP 15-g020dx Notebook how much memory can i add and what
HP 15-g020dx Notebook how much memory can i add and what kind. what is the best configration and will my computer be faster?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Just bought a tos sat laptop....08-21-15 5e231150p..when I
just bought a tos sat laptop....08-21-15 5e231150p..when I tried to register it on line was told the warrenty expired NOW, HOW IS THAT wish answr… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Hello. I have a major problem with a HP pavilion g6 laptop
Hello. I have a major problem with a HP pavilion g6 laptop I bought 4 months ago. The keyboard stopped working 3 days ago when I switched the laptop off and turned it on again a few hours later. only … read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have just gotten a ne Hp Laptop and i need to be able to
I have just gotten a ne Hp Laptop and i need to be able to just it at home and on the run. Do you have a device that can help me when I'm away from home that I can still be connected to the internet a… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I bought my granddaughter an HP laptop a little over two years
I bought my granddaughter an HP laptop a little over two years old. I paid almost a thousand dollars for it and also bought a two year warranty. I just took her to college and the laptop died. I took … read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
I have a 17 HP laptop. It connects wirelessly to my 2-wire
I have a 17" HP laptop. It connects wirelessly to my 2-wire hub. Thre is also a desktop that is hardwired to the hub and my wife has her laptop connecting wirelessly to the hub. For some reason now (o… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
Hallo! We bought a 18 Inch and a 15 Inch Toshiba Laptop. Everything
Hallo! We bought a 18 Inch and a 15 Inch Toshiba Laptop. Everything is OK but the Screen is a Mirror. we are Penioner and we use the Laptop when we are in the Garden. Where do we get antireflection co… read more
sunnyDmaster
sunnyDmaster
DEPUTY ENGINEER
Bachelor's Degree
450 satisfied customers
i just purchased a Acer aspire one notebook. it says that
i just purchased a Acer aspire one notebook. it says that it has 42 virus. i had tried to order spytool as suggested but the order didn't go through. now a box keeps popping up saying that a worm is t… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
I have a HP media center M7060N. I get a SW Build ID error.
I have a HP media center M7060N. I get a SW Build ID error. The computer halfway works for me. I can get into windows but nothing is there except the trash can. I had a friend work on it and he reinst… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I recently bought a HP mini and am having trouble with the
I recently bought a HP mini and am having trouble with the internet connection. I have a secure network in my home and although the hp says that I am connected, I can't get on the internet. One of my … read more
Larry the Geek
Larry the Geek
Break-Fix Technician
Vocational, Technical or Trade Scho
91 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x