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I am not receiving any benefit from my antispam connection…

Customer Question
I am not receiving...

I am not receiving any benefit from my antispam connection anymore as my computer was obsolete.I have just been charged $109.95 and wish to be credited for this as no longer need it. Other years I have been sent a reminder email to agree for renewal or cancel if I wish.This year I didn't receive this, just got the amount debited to my credit card for something I no longer require.Please advise.

Technician's Assistant: Have you tested the connections by doing a ping utility test?

There is nothing wrong with the computer now. I have a whole new system and just want to cancel my Digital River sub which I thought was coming up next month.

Technician's Assistant: Have you installed any updates recently?

No, my old computer could not instal updates any more.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
9/25/2017
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,134
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Which product are you having issues with?

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Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Hello again, haven't heard back from you,

Do you still require assistance on the issue?
Will be waiting for your reply.

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