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I just got an alarm and message to call 1800-560-3574, says…

Customer Question
Hi, i just got...

Hi, i just got an alarm and message to call 1***-***-****, says mailbox full?

Technician's Assistant: What kind of computer do you have?

Lenovo

Technician's Assistant: Have you installed any updates recently?

Maybe a couple of days ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It said it was a trojan worm?

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/25/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,817
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Unfortunately, the message that you saw is actually a scam alert.

Please do not call the number because it will lead to a scam company pretending to be associated with Microsoft. If you close the window and restart your computer, the message should go away.

Also, I can connect to your computer to make sure it is secure and clean.

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

If you would like for me to connect to your computer, please send the remote assistance offer.

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Customer reply replied 8 months ago
what is the remote assist?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Remote assistance would allow me to connect to your computer to check to see if it is secure. Did you see my initial response?

Unfortunately, the message that you saw is actually a scam alert.

Please do not call the number because it will lead to a scam company pretending to be associated with Microsoft. If you close the window and restart your computer, the message should go away.

Also, I can connect to your computer to make sure it is secure and clean.

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
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