Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

New rook premiere will not connect to my wireless service.

Customer Question
New rook premiere will...

New rook premiere will not connect to my wireless service. It connected 1 time and updated, then not again

Technician's Assistant: Have you tested the connections by doing a ping utility test?

How do yo do that

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/25/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,192
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Unplug the power cord from your ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,192
22,192 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Story, let me explain... My 2008 Computer (Dell) was still
Hi Pearl...Long story, let me explain... My 2008 Computer (Dell) was still working, but I saw a great deal in 2015 and I purchased another Dell for when my Dinosaur died and I put it under my bed....a… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am trying to upgrade my turbotax delux to Premier because
I am trying to upgrade my turbotax delux to Premier because I need to use Schedule D … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I just bought turbo tax premier and my computer win't open
I just bought turbo tax premier and my computer win't open the dvd … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,028 satisfied customers
I am trying to install the download of Premier but it says I
I am trying to install the download of Premier but it says I need to uninstall the TT already installed. It's a copy of Deluxe I just installed from a CD. Why? … read more
Moses C
Moses C
Bsc
802 satisfied customers
I have decided to buy a new printer. I have several HP
I have decided to buy a new printer. I have several HP cartridges ref 940XL. Is there a list of currently available HP printers which use this type of cartridge?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Recently I had the Missfortune to have to replace my
Recently I had the Missfortune to have to replace my Computer Hard Drive, however I had Adobe Premiere Elements 10 on it, When I uploaded my programe, I found that I could go as far as rendering, and … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I rook my laptop in for a new electrical cord. The tech
I rook my laptop in for a new electrical cord. The tech messed up the settings and rhe access magnifyer is on. I cant turn it off resize the page or get to the toolbars … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have video_ts files on my computer that I cannot play. I
I have video_ts files on my computer that I cannot play. I created these home movies of my son who passed in 2010. I have tried every application without any luck. The videos were created in Adobe Pre… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
755 satisfied customers
I have downloaded turbotax Premier and I am not able to
I have downloaded turbotax Premier and I am not able to register my purchase - register key does not respond … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I recall getting an email some time early this month re
Hi. I recall getting an email some time early this month re renewal and I understood the "Premier PC Support" was for the lifetime of the computer. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I do not know where to find my tv link number. I just
I do not know where to find my tv link number. I just recently loaded the rocky app on my iPad . I have an account, but my tv cannot change sources yo play roku … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Hi When I run Premiere Elements 9 I have trouble with the
Hi When I run Premiere Elements 9 I have trouble with the application crashing. Elements gives a message advising me the application has stopped working and that Windows can check online for a solutio… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,559 satisfied customers
ADOBE PREMIERE ELEMENTS 8.01 UPDATE DOWNLOAD I HAVE DONE IT
ADOBE PREMIERE ELEMENTS 8.01 UPDATE DOWNLOAD I HAVE DONE IT WITH NO INPROVEMENT HOW GO I KNOW IF SUCESFUL DOWN LOAD THANKS FRANK… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
have microsoft 7 trying to get new hp officejet pro 8500 premier
have microsoft 7 trying to get new hp officejet pro 8500 premier printer to work. says it is not compatible and need to update os???… read more
online_help33
online_help33
Bachelor\u0027s Degree
291 satisfied customers
I cant seem to export to tape from Premiere CS4. I have a
I can't seem to export to tape from Premiere CS4. I have a new HP, quad 4 computer and I've tried the recommended sequence settings but I continually get a blue screen on the DV camcorder with no reco… read more
Mike D.
Mike D.
Bachelor's Degree
173 satisfied customers
would like to make sure that my neices laptop is working correctly,
would like to make sure that my neice's laptop is working correctly, I was trying to connect it to my wireless service and had error messages that it could not connect to server.… read more
Mark Zotman
Mark Zotman
Network Administrator
Certifications Below
118 satisfied customers
I have an HP dv6000 running XP, SP2, I recently restored my
I have an HP dv6000 running XP, SP2, I recently restored my system due to or after receiving the hpqtra08.exe error messages. I use a wireless network to print on an HP Officejet 7210. From what I've … read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
I love my G10! I just travelled to Bali for SCUBA diving. Great
I love my G10! I just travelled to Bali for SCUBA diving. Great underwater stills and videos. However, I am trying to import the videos to Adobe Premier Pro for compilation and editing. The program ac… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x