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Asus x200 notebook stopped working. X200M notebook, windows…

Customer Question
Asus x200 notebook stopped...

Asus x200 notebook stopped working

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

X200M notebook, windows 10

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

A year ago, no troubleshooting

Submitted: 11 months ago.Category: Computer
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Answered in 9 minutes by:
9/24/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,024
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

When you say stopped working, is it a black screen? Any powered up lights?

Blue screen etc?

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Customer reply replied 11 months ago
A black screen, hard drive light does not light up
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

So there is no power going to it at all?

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Customer reply replied 11 months ago
how do you connect?
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Please do try these troubleshooting steps that may help in solving the issue.
- Start with a hard reboot, remove the battery and unplug its AC adapter then press and hold the power button for 20 seconds then try booting it.
- If it doesn't work reseat the RAM, remove them all for couple of second then put them back in making sure everything is seated properly.
- Again if these doesn't work but you can hear the laptop on but with no display, connect an external monitor and see if it would display anything because if it does that means it's the built in display that is faulty.
- Next to try is if your AC adapter is still okay by trying another AC adapter that has the same voltage and see if it would work.
- If all these will not work then the problem may be the motherboard.

Make sure it is plugged in and do these steps.

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