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Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 386
Experience:  3+ Years in Tech Support
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Photoshop camera raw plug in version 9.0. Dell

This answer was rated:

Photoshop camera raw plug in version 9.0
JA: What kind of computer do you have?
Customer: Dell
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

What seems to be the issue with your Photoshop Camera Raw?

Ricky Kresslein and 2 other Computer Specialists are ready to help you
Customer: replied 25 days ago.
Says I need camera raw version @.0
Customer: replied 25 days ago.
Version 9.0

Okay, which version of Photoshop do you have?

Please respond in the box below, then click send. Which version of Photoshop are you using?

Customer: replied 25 days ago.
CS 6 46 bit
Customer: replied 25 days ago.
64bit
Customer: replied 25 days ago.
Customer: replied 25 days ago.
where are you now??
Customer: replied 25 days ago.
Either say something or ??
Customer: replied 24 days ago.
I guess I just don't understand how this works?

I'm sorry, I thought I had lost you earlier so I took my lunch break. One moment please, let me try to find an update for Camera Raw for you.

Please follow this link to download Camera Raw 9: http://www.adobe.com/go/acr_installer_win

Once it has downloaded, do the following:

  1. Quit all Adobe applications.
  2. Double-click the downloaded CameraRaw_9_12_1_win.zip file to unzip it. Windows might unzip the file for you.
  3. Double-click the resulting CameraRaw_9_12_1.exe file to start the installer.
  4. Follow the onscreen instructions.
  5. Restart your Adobe applications.

Or, if it is easier for you, I can remotely connect to your computer to do this for you.

Customer: replied 24 days ago.
Still did not work
Leif

You installed the file?

What is the exact error you are seeing and when does it occur?

Customer: replied 24 days ago.
Why not remote in?
Says I need plug in 9.0

Okay, I can go ahead and remotely access your computer to get this issue solved. Please click HERE to download TeamViewer. Once it has downloaded, open the program. It will give you an ID and a password. Please tell me those numbers and do not close the application.

Customer: replied 24 days ago.
Team viewer will not stay open
Leif

Do you get far enough that you can see the ID and Password?

Customer: replied 24 days ago.
No it says two versions open close this one
Leif

Okay, look in your taskbar, there it may already be open on your computer.

Customer: replied 24 days ago.
now what?

Double click the icon in the taskbar to bring it up. It should show an ID and Password. Please tell me those numbers

Customer: replied 24 days ago.
448 022 647
73pk7

Thank you. One moment please while I connect.

I am getting an error that the password ***** ***** Could you please double check it "73pk7"?

Customer: replied 24 days ago.
73prk7

Thank you! Have a great evening!