For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
What seems to be the issue with your Photoshop Camera Raw?
Okay, which version of Photoshop do you have?
Please respond in the box below, then click send. Which version of Photoshop are you using?
I'm sorry, I thought I had lost you earlier so I took my lunch break. One moment please, let me try to find an update for Camera Raw for you.
Please follow this link to download Camera Raw 9: http://www.adobe.com/go/acr_installer_win
Once it has downloaded, do the following:
Or, if it is easier for you, I can remotely connect to your computer to do this for you.
You installed the file?
What is the exact error you are seeing and when does it occur?
Okay, I can go ahead and remotely access your computer to get this issue solved. Please click HERE to download TeamViewer. Once it has downloaded, open the program. It will give you an ID and a password. Please tell me those numbers and do not close the application.
Do you get far enough that you can see the ID and Password?
Okay, look in your taskbar, there it may already be open on your computer.
Double click the icon in the taskbar to bring it up. It should show an ID and Password. Please tell me those numbers
Thank you. One moment please while I connect.
I am getting an error that the password ***** ***** Could you please double check it "73pk7"?
Thank you! Have a great evening!