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I'm trying to download a copy of dragon naturally speaking…

Customer Question
I'm trying to download...

I'm trying to download a copy of dragon naturally speaking 13

Technician's Assistant: What kind of computer do you have?

Windows / desktop

Technician's Assistant: Have you installed any updates recently?

From nuance? no

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I had the program sucessfully instalded but it went into a shop for hardware replacement and now i cant find it.

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/24/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

If you replaced your hardware such as your hard drive, it wont be on the new hard drive. Did you save it to another

device such as a usb?

What hardware did you replace?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

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Customer reply replied 10 months ago
replaced a usb multi port. no change in any hard drive. i need help coordinating with digital river to download and install dragon
Customer reply replied 10 months ago
no
Customer reply replied 10 months ago
Windows 7
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

When you go to your control panel and then programs and features, do you see your dragon inside of there?

Or in your downloads still on your pc?

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Customer reply replied 10 months ago
not there
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

Have you tried to reinstall the program again from a download or disk and running in to errors?

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