Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am running Windows 10 on a HP Pavillion laptop. I forgot…

Customer Question
I am running Windows...

I am running Windows 10 on a HP Pavillion laptop. I forgot my Windows password ***** reset it several times via account.live.com. MS tells me there is no issue with my account. I can not access my laptop through the Windows homepage and would like to do away with the password ***** all together.

Technician's Assistant: What's the make/model of your device? How old is it?

Model 15-AB157NR

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A week now - tried the reset several times - it seems I can get through sometimes but it is a blank black screen with absolutely no functionality The Homepage tells me I can t connect at this time - sometimes it prompts me to either go to account.live.com or try most recent password ***** I have done all of the above

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I should say the sign in page - not Homepage

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 hours by:
9/24/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,184
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Does it show an email address at the password ***** login screen?

What happens when you enter your computer's login password *****? What's the exact error or message?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Trying to get password, which I forgot. How pzvilion. Up. Hp
Trying to get password, which I forgot JA: What device or product does this involve? Customer: How pzvilion JA: The Computer Technician will be able to walk you through that. What's the brand and mode… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Need to reset my password can't get into my laptop need
Need to reset my password *****'t get into my laptop need help … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I made an 800 call and then my I Phone went blank so I have
I made an 800 call and then my I Phone went blank so I have no access to my keypad...tried numerous times to shut off device to hang up but unsuccessful...now am in perpetual phone message loop and ca… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
764 satisfied customers
I forgot my password. About a month ago. And it says there's
Yes and it says there's an error, and can't go through. I think it's technical. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Haven't used Dell laptop for many months. Now I can't sigh
Haven't used Dell laptop for many months. Now I can't sigh in to my laptop. I can get my e-mail from my iPhone without password ***** I never turn it off. I want to use and synchronize the two but rig… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I can't access Skype on my computer. Skype keeps telling me
I can't access Skype on my computer. Skype keeps telling me that my phone number (mobile and landline) is wrong - my password ***** ***** I have £1.96 on one of my 3 accounts and unfortunately i press… read more
Micky
Micky
Lead Systems Administrator
High School or GED
99 satisfied customers
I can't remember my password and the message says to go to
I can't remember my password ***** the message says to go to account.livr. Com to fix the problem but that website is not available. Need help … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Problem on my lap top PC is fine) But the laptop will not
Problem on my lap top PC is fine) But the laptop will not accept my password. It did an update earlier and now it won't take the password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
Can not retrieve password or code, its non allowing me. I
its non allowing me. I didn't know if I ever created any pass word or code. I have several black icon on my screen. I've tried support help going through my phone. it keep telling to try again. this is my third week trying. HELP … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Second opinion] forgot password to 10. am old. 3 weeks
Have you installed any updates recently?Customer: not to 10… read more
Mr.Med
Mr.Med
1,220 satisfied customers
QUESTION ..., it's hard to tell if you received my question
QUESTION FOR ***** ***** ...Jason, it's hard to tell if you received my question about the black screen?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
last week my email account was hacked into on the 17th of january,
last week my email account was hacked into on the 17th of january, had my password XXXXX on the 18th with no problems then on the morning of the 19th I was in my system, got out then went back in half… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I need help accessing my hotmail account, I have been trying
I need help accessing my hotmail account, I have been trying for one week now by following the on line help desk without success. My hotmail [email protected] obviously since I do not have access ot my… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I forgot my password XXXXX Microsoft Money 2009. Microsoft no
I forgot my password XXXXX Microsoft Money 2009. Microsoft no longer supports this software. Therefore I cannot get my password XXXXX my Microsoft. Is there a way or service I can use to find my passw… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I know my password XXXXX my secret question but it keeps locking
I know my password XXXXX my secret question but it keeps locking me out I can't reset my password… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Having a problem accessing my email account. It notes that
Having a problem accessing my email account. It notes that "Your account has been blocked" It recommends that I ENTER a moble number to receive a verification code. MS will send the verification code … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I cannot sign into my account it has been seizedby someone
I cannot sign into my account it has been seizedby someone and they have changed my password. I have been signing in through my sons [email protected] and now I do not have access that way anymore… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I cant get into my hotmail account. It is telling me it is
I cant get into my hotmail account. It is telling me it is the wrong password.. And i know it is not. I have had my e-mail for years, and always had the same password. I have no clue who to ask.. but … read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x