Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Someone said my computer was hacked and they want to fix it.

Someone said my computer...

Someone said my computer was hacked and they want to fix it.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

How do i get that info

Technician's Assistant: Have you installed any updates recently?

I am not sure. The person that I spoke to at(###) ###-####said i was hacked and to install a fire wall is $249 for one year.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

They said my ip address is on 7 other computers.

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/24/2017
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,779
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

It is a SCAM!!! Microsoft does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. Do not trust unsolicited calls. Do not provide any personal information.

Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

Once they've gained your trust, they might ask for your user name and password ***** ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.

Check the link below for more information.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

If you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,779
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,779
6,779 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to check if someone is still using my IP address.
I need to check if someone is still using my IP address … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I'm unable to access my bank act.s. Got a phonemail last
I'm unable to access my bank act.s. Got a phonemail last week from someone who said he was from google and that foreign hackers had used my id. he said something about I cloud alert and IP address. ho… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Do you know anything about UNITE TECH SOLUTIONS? I had a
Do you know anything about UNITE TECH SOLUTIONS ? I had a problem 9/6/17 after I placed an order with Amazon. I thought I placed a duplicate order. The customer Amazon customer service person connecte… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Microsoft Keeps shutting down my computer because I have
Microsoft Keeps shutting down my computer because I have someone that hacked my computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Its my gmail account. I am not able to get or send any
Its my gmail account. I am not able to get or send any emails. I contacted support and they said my IP address was stolen and I have to pay $249 with my debit card. I though that sounded suspecious. C… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I spoke to someone earlier today. On 5/1 our computer was
I spoke to someone earlier today. On 5/1 our computer was completely disabled with an 800 number to call . When we called the person said they were Microsoft and charged us $200 to remove the virus th… read more
Cris
Cris
62 satisfied customers
I have a hp with windows 7. The other day as I was on the
I have a hp with windows 7. The other day as I was on the computer an announcement came over the audio & a flash on the screen warning that my computer had been compromised & I needed to dial the phon… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
teamviewer hacked my computer, I can not even get the computer
teamviewer hacked my computer, I can not even get the computer to work. He said he comprimised my ip address… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am worried about someone using my IP address for malicious
I am worried about someone using my IP address for malicious purposes. I recently posted on a message board/forum and someone claimed to be able to find any users IP address. The site did not require … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I need to hide my IP and MAC address while playing a game online
I need to hide my IP and MAC address while playing a game online with multi players. Someone told me he can hack anyones IP and MAC and I believe it because he has done it to someone I know! Any sugge… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
My Facebook account has been hacked and this has led to termination
My Facebook account has been hacked and this has led to termination of employment. My workplace have been saying they couldn't disclose the ID numbers as that would reveal who reported it; however it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can someone find out you searched their name on spoke even
Can someone find out you searched their name on spoke even though you are not nor never have been registered with them also the site would not let you see barely any of the info unless you were a memb… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Hello there, my gmail was recently invaded by a hacker who
Hello there, my gmail was recently invaded by a hacker who forwarded personal emails of mine to individuals who were not supposed to see these emails. This has been a detriment to my life. I need to f… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Fred, my hotmail account was compromised by my ex-fiancee who
Fred, my hotmail account was compromised by my ex-fiancee who deleted all my folders and information... How can I get login information to prove she hacked the account from a computer other than mine.… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Someone got into my outlook express and hijacked or deleted
Someone got into my outlook express and hijacked or deleted my emails, then sent me an email from my same address. I downloaded Stopzilla and found a Trojan on my computer along with some spyware. I c… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
got a hacking /malisous malware/server abuse cant stop them
got a hacking /malisous malware/server abuse cant stop them ,it seems they first hacked cell phone , and hooked my home cordless voicemail up to there small business acct.they spent the night at my ho… read more
PC TECH
PC TECH
Vocational, Technical or Trade Scho
46 satisfied customers
Ive Been Dealing With A Hacker For About a year now. They
I've Been Dealing With A Hacker For About a year now. They have been able to hack my emails,websites,youtube channels,facebook,myspace. They delete all the content and then change the password. I've t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
A friend had gone on her webcam for some random guy, now she
A friend had gone on her webcam for some random guy, now she says that he is threatening to post the video. Is it even possible to record someone else' webcam? Or how can she hack into his computer to… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x