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PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 621
Experience:  Server, networking, desktop questions welcome.
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When I open Family Tree Maker 2014 it states that I do not

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When I open Family Tree Maker 2014 it states that I do not have an internet connection, which I do have.
JA: What kind of computer do you have?
Customer: HP with Norton security
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: not that I am aware of

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do you use?

  1. Open Family Tree Maker and go to the File menu.
  2. Locate the option that says either Go Offline or Go Online
  3. If it says Go Online, you are in offline mode. Click Go Online to enable online mode
Customer: replied 26 days ago.
I did, but it still says no internet connection

Please click the link below and select I agree and then please download the remote

Client file and open it.

http://www.justanswer.com/remotedesktop/join.aspx?Session=928a35e4-de07-4045-b6a1-31493060e262

PC_Wizzard and 2 other Computer Specialists are ready to help you