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I have a new laptop and data moved from old laptop. I cant…

Customer Question
I have a new...

I have a new laptop and data moved from old laptop. I cant seem to get to my email because I can not remember my password. they sent a verification code to my email but I cannot access my email. what do I do know

Technician's Assistant: When did you last reset your username and password?

It has been sometime, can not remember the exact date and time.

Technician's Assistant: Have you installed any updates recently?

Not since I got the new laptop. I read that you can ask me a security question, will that help

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

This is the most important at the moment. I must have numerous emails that I cant answer

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/24/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
what is the email service is it?

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Customer reply replied 10 months ago
I changed my mind. I will get my son to help me tomorrow. he is highly trained on computers. forget my visa and the basic selection. thank you for your time.
Customer reply replied 10 months ago
no thanks. I do not choose remote assistance
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

What is the email address that you need help with?

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