For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.
Sorry to hear you're having trouble with your computer.What makes you think the Windows update was a scam, did it look unusual?Regards,Martin
Where did it show up, in your browser?
Thank you. From your computer click the following link:
https://xxzz.screenconnect.com/?Session=41e4b6e4-1a7b-44e5-871a-f10e9d9aff9fThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientOnce you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.Let me know once you've done that or if you need additional steps.Martin
Thank you, ***** ***** steps above so we can connect
Ok, I will give you instructions for the laptop
From the laptop, open the following page:https://xxzz.screenconnect.comIt will ask you for a code, the code is: 7662
Try again, you may have typed the URL incorrectly
This is what comes up when I looked up the number you provided:http://www.scamcallfighters.com/scam-call-18002649080-Microsoft-License-Key-Scammer-Call-60541.html
Did you let anyone connect to your computer and control it remotely?
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