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Can’t establish a connection to the server at

Customer Question
Can’t establish a connection...

Can’t establish a connection to the server at localhost:8129

Technician's Assistant: Have you tested the connections by doing a ping utility test?

I don't know how

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Purchased about 4 months ago. I have tried disabling my firewall, I tried Firefox, Chrome and IE

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

?

Technician's Assistant: What confuses you?

I don't know what I don't know.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/24/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
several months
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

What application is this for?

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Customer reply replied 10 months ago
Snapstream BeyondTV
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Can you give me the serial number of it please?

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Customer reply replied 10 months ago
Serial number of what?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Thre system drive?

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Customer reply replied 10 months ago
S3EWNX0J502500
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Can I connect to your pc and troubleshoot it please?

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Customer reply replied 10 months ago
No.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Would you like to try the steps manually?

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Ok great. Please send me a screenshot of the errror

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Yes please

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Customer reply replied 10 months ago
Screen shot was attached to last message.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

It did not attach, can you use https://imgur.com that is an alternative method to use

Thanks

Kris

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Customer reply replied 10 months ago
There is something wrong at your end as I see the attachment on this page. I have uploaded the screen shot to the location you requested and named it Screen Shot.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Okay let me opt out for another expert to assist you.

You will be emailed once they reply.

Regards

Kris

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Tech Support Specialist: JJesus Perez Gonzale,
 replied 10 months ago
JJesus Perez Gonzale
Category: Computer
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, I noticed you are having trouble connecting to a server. You state you would like to ping the server. Do you have the IP address of the server which you are trying to connect to?

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Customer reply replied 10 months ago
can’t establish a connection to the server at localhost:8129
Tech Support Specialist: JJesus Perez Gonzale,
 replied 10 months ago

Ok, lets do this. Is the server connected to your network or is it outside of your network?

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Tech Support Specialist: JJesus Perez Gonzale,
 replied 10 months ago

How do you typically connect to this server, have you done it before?

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Customer reply replied 10 months ago
I have used it at least twice a week in the past.in conjunction with BeyondTV and setting up recordings of TV shows.
Tech Support Specialist: JJesus Perez Gonzale,
 replied 10 months ago

I see, how do you typically connect to it? Do you connect to it from your computer?

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Customer reply replied 10 months ago
There is a shortcut to connect to it. http://localhost:8129/
Tech Support Specialist: JJesus Perez Gonzale,
 replied 10 months ago

Can I offer premium service and remote into your machine to better assist you?

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Customer reply replied 10 months ago
No. That is never going to happen. It has been a whole day and not one of you have offered a single suggestion to resolve my issue.
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