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I forgot my password for my computer, when I install my

Customer Question
I forgot my password...

I forgot my password ***** my computer, when I install my software. how I can achieve my password ***** add new user to my computer

Technician's Assistant: How much experience do you have with this particular machine?

Just simple user not expert

Technician's Assistant: Have you installed any updates recently?

Only trend antivirus

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

This password ***** 7-8 years old

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/24/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 10 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 10 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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