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HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds. Let me know done RegardsKris
No keep the power out please, we need to flush the sensor vram..
Can you connect it back up please and clean it again.
Okay give it a try now please.
Ok does this happen on copying as well?
OK: As you've already done the reset and it happens in copy and print it's 100% a hardware issue, it would be cheaper for you If you replaced the printer and did not get it serviced.
But If you want to I can get a price for an inking system. However you're looking at around $100 as these units are no longer "in-life" and they would not be official.
No problem, If you need any help let me know for setting the new one up (no extra cost)
Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.