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Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2841
Experience:  IT Manager at Wood Group PSN
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NX430 printer prints 1/2 half of files, alternating printed

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NX430 printer prints 1/2 half of files, alternating printed areas with horizontal blank spaces
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Info in original message, Epson NX 430, looks like about 6 years old. Low usage.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10.12.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: Low usage printer - began about 1 month ago. Previously activity was successful printing.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Ran all maintenance programs: nozzle check, alignment check, head cleaning... all now reflect the same issue.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 27 days ago.
Do you folks read incoming messages? 1 month.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 27 days ago.
Will unplug while power on. Assuming I am to re-connect to power before holding the power button in?

No keep the power out please, we need to flush the sensor vram..

Thanks

Customer: replied 27 days ago.
OK. Done.

Can you connect it back up please and clean it again.

Customer: replied 27 days ago.
In process...
Customer: replied 27 days ago.
Cleaning complete.

Okay give it a try now please.

Customer: replied 27 days ago.
Still the same printer output

Ok does this happen on copying as well?

Customer: replied 27 days ago.
will try

Thanks

Customer: replied 27 days ago.
Happens in copy mode as well.
Customer: replied 27 days ago.
Blank areas are in the same location on every printed page.....

OK: As you've already done the reset and it happens in copy and print it's 100% a hardware issue, it would be cheaper for you If you replaced the printer and did not get it serviced.

But If you want to I can get a price for an inking system.
However you're looking at around $100 as these units are no longer "in-life" and they would not be official.

Customer: replied 27 days ago.
OK, just got a new printer or $99. Same brand. Thanks for your helping in confirming the need to replace.....
Customer: replied 27 days ago.
for $99

No problem, If you need any help let me know for setting the new one up (no extra cost)

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris R and 3 other Computer Specialists are ready to help you
Customer: replied 27 days ago.
OK