Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Unable to open MacBook aur. Don't remember how old, maybe 4…

Customer Question
Unable to open MacBook...

Unable to open MacBook aur

Technician's Assistant: Just to clarify, how old is your MacBook Air and what operating system are you running?

Don't remember how old, maybe 4 years,

Technician's Assistant: Have you installed any updates recently?

No. Turned computer off while away for 2 weeks

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
9/23/2017
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Ask Your Own Computer Question
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Is the screen completely black when you attempt to turn the machine on or are you having issues with logging in?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My macbook air is not responding so am using my older macbok
my macbook air is not responding so am using my older macbok pro. problem is i don't have access to either primary OR recovery pw ! is there ANYWAY to overcome thiis ? … read more
Samuel NetEngineer
Samuel NetEngineer
Computer Hardware Engineer
746 satisfied customers
My I pad has something running in the background which stops
Hi my I pad has something running in the background which stops me from getting full down.load speeds. I do not have problems with the other 4devices .i have switched off I cloud drive but no dice . … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My HP Laser Printer 1300 turns on but won't print. All three
Hello! My HP Laser Printer 1300 turns on but won't print. All three lights -- 2 green and 1 yellow -- are on. No paper jam. What's wrong? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have error code 0x69 on a wf3640. my operating system is a
i have error code 0x69 on a wf3640. my operating system is a mac not windows. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
It won't print. last week put in new ink. i just ran a test
it won't print. last week put in new ink. i just ran a test sheet. looks perfect. i tried copy in b&w and in color. it will pull paper in and just sits there with circle spinning. even to cancel just … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My computer keeps shutting itself off when I turn it on
My computer keeps shutting itself off when I turn it on (about 4 seconds) … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a siemens speedstream 4100b modem (9 years old);
I have a siemens speedstream 4100b modem (9 years old); after plug in and it settles down, 4 green lites stay on for 30 seconds, but they go off and only red power lite stays on......maybe it has died… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My ipad is disabled permanently. I am locked out. It was
My ipad is disabled permanently. I am locked out. It was not sync with any computer. How do I get into my ipad?… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
My Averatec Model KR-6523 is making a constant running sound
My Averatec Model KR-6523 is making a constant running sound (motor sound like the sound of trying to start a car and the battery is going dead... the latest sound) and sometimes is really squeals... … read more
Jeremy
Jeremy
1,344 satisfied customers
I have a Gateway model DX 4300 - 11. It keeps crashing and
I have a Gateway model DX 4300 - 11. It keeps crashing and will only start up after unplugging and then replugging the electrical circuit. I suspect it is overheating. How can I open the computer cabi… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
For the past couple of weeks my Mac book has been doing this
For the past couple of weeks my Mac book has been doing this thing where I will turn it on And it will turn on for about a minute and will log on and then turn right back off, or sometimes it will act… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
Printer no longer stays asleep. Every 45 minutes or so, it
Printer no longer stays asleep. Every 45 minutes or so, it beeps intermittently for maybe 3-4 minutes, makes a noise as if it's about to print but doesn't, then goes back to sleep. If I turn it off, w… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
When I switch on the computer it doesnt load up - appears
When I switch on the computer it doesn't load up - appears to run but screen not working. It flashes with a green light at samsung writemaster internal cd burner. yesterday it did this but at some poi… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I had asked this question last week about my Droid X, and now
I had asked this question last week about my Droid X, and now I have the specific warning message. Periodically when I try to open a new web page or U-Tube video (as in Google News) I will get this me… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I have a 4 year old acer aspire 3680-2022 that I have never
I have a 4 year old acer aspire 3680-2022 that I have never had problems with. Tonite I walked away from it for a bit and when I came back, maybe 3 minutes later, it had shut itself off. I turned it b… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Ihave a Gateway DX442S Intel Core 2 Duo E4600 running Vista
Ihave a Gateway DX442S Intel Core 2 Duo E4600 running Vista Home Premium 32-bit I've had intermittent problems with Norton Internet Securit 2009 When I turn on my machine it freezes on the Microsoft w… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
HP Touchsmart screen went blank. Turned off(unplugged) computer
HP Touchsmart screen went blank. Turned off(unplugged) computer for few hrs. Picture came back but went dark again after a few minutes. Turned off again for a few hrs. but now nothing on screen.… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Mine is a new MAC Pro laptop, w/fast processor upgrade. I ...
Mine is a new MAC Pro laptop, w/fast processor upgrade. I am unable to use the open internet connection of my brother some 100 years away. I have no connection of my own right now. I'm writing you on … read more
JC Dill
JC Dill
Professional Photographer, IT Consultant
Vocational, Technical or Trade Scho
570 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x