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Its another ms os windows10 computer I have. when I turn it…

Customer Question
Its another ms os...

Its another ms os windows10 computer I have. when I turn it on it asks for password ***** it won't let me on. It says there is no connection to internet . At one point it asked if I wanted to sign in to another DOMAIN . Said to sign in to DESKTOP-9JNH6F8. Don't know what specks I could have changed in my quest to see why same said computer wouldn't wirelessly connect to my kodac 2170 printer. No it keeps shutting off and restarting!!!!!!OMG

Technician's Assistant: How much experience do you have with this particular machine?

Not much.....fairly new

Technician's Assistant: Have you installed any updates recently?

Not that I know of.....but is set for auto windows up-dates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Might have something to do with being locked of DOMAIM; not sure; no access to internet and windows start menu

Submitted: 10 months ago.Category: Computer
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Answered in 4 minutes by:
9/23/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Since yesterday afternoon
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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