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I bought a new pc HP slimline 260-a010 and I cannot remember…

Customer Question
I bought a new...

I bought a new pc HP slimline 260-a010 and I cannot remember the password. It said to contact Microsoft recovery password, an you help me? Thank you

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Serial # CNV7080C3W, model #260-a010 windows 10

Technician's Assistant: Have you installed any updates recently?

No, won't let me I have my old one hooked up because I ant's get in because of the password.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/23/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
I only used it once, I logged off and I don't remember even setting a password ***** when I tried to get on it the second time, it said to contact Microsoft Recovery password. It is windows 10, I am on my old one which is windows 7, all I want is to recover my password ***** start all over.(period).
Customer reply replied 10 months ago
I have to unhook the PC and will lose you and all the info. The Credit Union just
called me to ask if you were legit.
Customer reply replied 10 months ago
As I said before I am on the old computer windows 7 and it has a lot of hook ups.
Customer reply replied 10 months ago
Let me know, I only want to recover my password, that's all!
Customer reply replied 10 months ago
I have been charged more than 50.00 already.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through. There are two charge, question and remote.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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