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I have sister in Australia who has just lost her husband. I…

Customer Question
I have sister in...

I have sister in Australia who has just lost her husband. I have also lost my brother. At this time funerals are being arranged and overseas contacts are essential. My sister has an ne mail address in Australia that has been blocked out at a vital time. She works with Tell Star, My sister reistered with tell star that her husband has passed and would they change the billing address to ***** ********@******.*** Tell Star immediately blocked the email address at a most inconvenient time. Several knowledgeable computer associates in Australia have tried to rectify the problem without sucess. I am wondering if you, from an overseas base, can get Tell Star to unlock the em ail address. They may l isten to you when they won't respond top local concerns. My sister has not changed her address or pass word. I usually get through without have to use the au but it is there for you if you have to use it. Thanks for your help We are still getting f. amily and friends together.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

MX )S 10. I don't think my problem has anything to do with the computer because everyone is being blocked to***@******.*** I ran a test and it was blocked.

Technician's Assistant: Have you installed any updates recently?

No. This is basically a Tell Star Australia problem I am hoping you might be able to break loose internationally. Wec are in the process of trying to fin alize two funerals and this block is very inconvenient.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I am hoping your international connection may ask significant questions

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/23/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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