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My computer saying windows defender alert Zeus virus is

Hi my computer saying...

Hi my computer saying windows defender alert Zeus virus is detected on my computer and they give me a number to call Microsoft to Rectify and unlock my computer is this valid telephone number

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Lenovo and windows 10 I believe

Technician's Assistant: Have you installed any updates recently?

I honestly can't remember but my system will update while I'm away from the office

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only that it appears to be locked on this alert screen

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Answered in 1 minute by:
9/23/2017
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

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Its a scam message.Did you call on that number and also is the system still showing that message ?

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Are you currently chatting to me from the computer that has the scam message ?

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Customer reply replied 9 months ago
Computer is locked and I'm texting from cell phone

In that case taking remote support wont be an option.i will accept your remote support request but please provide your contact number so that i can call you and assist you.

John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified
John and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
Can I alt ctrl del to get rid if
Customer reply replied 9 months ago

**************

Fixed the issue using phone support.

Sincerely,

John

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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