Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Just downloaded new gold aol where is the buddylist? Just…

Customer Question
Just downloaded new gold...

Just downloaded new gold aol where is the buddylist?

Technician's Assistant: How long have you had this issue with your A.O.L. account?

Just now after downloading the new aol gold

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp comp not sure of system got the comp in 2012

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

Purchased in 2012

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just what happend to my buddylist

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
9/23/2017
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 11 months ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

I am sorry to hear about that problem. My name is***** and I am a tech expert with 17 years of experience.

There are several possible causes for the Buddy List feature not coming up while on the AOL service. After trying each solution, check to see if it resolved your issue. If it did not, please try the next solution listed.

A. Verify you can access Web pages then go to AOL Keyword: Buddyview
1. Type WWW.AOL.COM into the Address bar of your Web browser, then press the ENTER key on your keyboard. If you see the AOL homepage appear, then you are able to access the Internet. If the page doesn't load, then go to Section B.
2. Go to AOL Keyword: Buddyview to determine if the Buddy List loads properly.

B. Download and run WebUtil
1. Go to AOL Keyword: WebUtil.
2. Read the directions provided, then click the DOWNLOAD NOW button. The utility will automatically install.
3. Click the OK button when complete.
4. Restart your computer to allow all setting to take effect.
5. Sign on to the AOL service and verify you can browse the Web and that your Buddy List appears.

C. Clear the AOL Artwork Database
The AOL software stores online graphics on your computer to speed the loading of AOL pages. Over time, unneeded graphics from pages you no longer visit or pages that have changed can fill up your artwork database, reducing efficiency. The files can even become damaged and cause more serious errors. By reducing and then resetting the size of the artwork database, new graphics can be stored to speed loading again.

1. On the AOL toolbar, click the SETTINGS icon.
2. Click the INDEX tab.
3. Click the PERSONAL STORAGE SETTINGS link.
4. Set the 'Maximum disk space to use for online art' to the lowest possible setting, then click SAVE.
5. Click the X on the upper right of the Settings window.
6. Close AOL.
7. Sign on to the AOL service and repeat the previous steps, but change the 'Maximum disk space to use for online art' to its original setting (but not more than 60 megabytes), then click the SAVE button.
8. Click the X in the upper right to close the Settings window.

Please let me know if it worked or if you need further help by typing in the box below, then clicking on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Ask Your Own Computer Question
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 11 months ago

Did you give it a try yet?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Forgot my password and want a new one. Forgot my password
aol wanted us to go on gold I spent over 3 hours with the aol tech got it on our computer I can open old mail but not regular e-mail I forgot my password ***** aol is charging my credit card 4.99 a month but I have not been able to use aol for over two months … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
My aol gold icon won't work. I click on it & it sits on the
My aol gold icon won't work. I click on it & it sits on the screen for about 5 seconds, then disappears. The only way to get into aol is to go through firefox & then I get the aol screen that I hate. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have windows 7 and have to reinstall the net framework in
I have windows 7 and have to reinstall the net framework in order to get aol gold. I did have it … read more
Cody
Cody
Computer Science
2,449 satisfied customers
Case # 1417560673. Win 10 HP. Blue screen never went away
Blue screen never went away last time ended up doing a factory reset and here i am again with blue screen … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I just bought a new HP All in one. It won't let me download
I just bought a new HP All in one. It won't let me download AOL. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Buddy list is not showing. Cannot find buddy list. Hp - new
buddy list is not showing JA: What exactly is having screen issues? Customer: cannot find buddy list JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: hp - new … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Yesterday I downloaded AOL shield with help from an aol
yesterday I downloaded AOL shield with help from an aol technician who was pemitted control of my computer. I tried to sign on to my AOL this morning and i was unable to sign on. Need to know what to … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am in a mess...a time user of Aol. Their new Gold does not
Hello. I am in a mess...a long time user of Aol. Their new Gold does not do what my work requires. I wonder if Gmail does. I am an editor. I need to receive a document, download it. Edit it. Then save… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can't get my buddy list to show. I have aol gold. Since my
I can't get my buddy list to show. I have aol gold. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Good question. attempting establish connection with aol
good question. attempting establish connection with aol gold … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
My buddy list did not come up when I signed on..I just got
my buddy list did not come up when I signed on..I just got the new gold desktop … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Yesterday, a computer man came and changed my computer to
Yesterday, a computer man came and changed my computer to aol Gold … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I got the new aol downloaded. It does not have an icon on
I got the new aol downloaded. It does not have an icon on the start up menu. Also my celebrity voices disappeared. I would like an icon and to have my celebrity voices back. … read more
Moses C
Moses C
Bsc
815 satisfied customers
Just downloaded AOL Gold.. Cant find my original buddy list.
Just downloaded AOL Gold.. Cant find my original buddy list … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I downloaded aol gold but cannot get into the aol chatroom
i downloaded aol gold but cannot get into the aol chatroom my friend has … read more
Moses C
Moses C
Bsc
815 satisfied customers
Cannot connect to aol gold, have removed and reinstalled, it
Cannot connect to aol gold, have removed and reinstalled, it will work then, but later after a week it will not open ---again? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
My sign in name is hootylu and I cannot sign in I am using
my sign in name is ***** ***** I cannot sign in I am using my mothers computer … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I got my husband the new Xbox 1 for Xmas. He loves to play
I got my husband the new Xbox 1 for Xmas. He loves to play war/ military style games. I got him the 1 T of memory because I heard you can now download the games or even get subscriptions to down load … read more
Cris
Cris
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x