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I can't sign in. tells me my id and password are already in…

Customer Question
I can't sign in...

I can't sign in. tells me my id and password ***** already in us

Technician's Assistant: When did you last reset your username and password?

A few minutes ago

Technician's Assistant: Have you installed any updates recently?

No. except for my first name which was same as before

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I just want to get a driver 24 hours in advance

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
9/23/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,121
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 7 months ago
but I am not paying a fee
Customer reply replied 7 months ago
not paying a fee
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

ok, then we can continue in chat. which website are you trying to login to?

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Customer reply replied 7 months ago
Fine service- still not resolved. All I required was to be able to fix a simple issue, which you wanted to charge a fee for, so that I could reserve a ride. Still unresolved
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

I understand, so lets resolve it now

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

please try signing in to website ans let me know what happens

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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