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I am trying to set up a account to watch movies on my tv. I…

Customer Question
I am trying to...

I am trying to set up a account to watch movies on my tv. I cannot set the account up because I keep getting a message that I already have an account based on my email. I never set up an account but my grandson lived with me for a while and I believe he used my email address to set up an account. I have no idea what the password ***** ***** if he used my name or his. Can you help me set up an account

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Metrocast

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/22/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Customer reply replied 11 months ago
I tried to set up an account today and I am having difficulty
Customer reply replied 11 months ago
Never mind
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

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