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I have problem with my computer, the error message shows:

Customer Question
I have problem with...

I have problem with my computer, the error message shows:

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

D:\Tong\Desktop is not accessible The parameter is incorrect

Technician's Assistant: Have you installed any updates recently?

It looks like the D drive has problems.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The disk structure is corrupted and unreadable.

Submitted: 10 months ago.Category: Computer
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Answered in 3 minutes by:
9/22/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support?

Thank you for your response,
~Franklin

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