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Forgot password how can I access Windows 10 to find or

Customer Question
Forgot password ***** can...

Forgot password ***** can I access Windows 10 to find or change it

Technician's Assistant: When did you last reset your username and password?

About 3 or 4 months ago when I purchased it. It went to HP for repairs and now password ***** not work and I have no disk with recovery or change information. HP solution is wipe out all my data and start over.

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/22/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
got computer back from HP yesterday. Can't enter windows
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Do you need the data on it?

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Customer reply replied 10 months ago
cannot access for remote access permission
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

It is not easy to remove the password, we can wipe it to factory very easily but all data will be lost.

Regards

Kris

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Customer reply replied 10 months ago
I am on a different computer
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

If it is feasible to reset it we can do this but your files will be lost

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Customer reply replied 10 months ago
HP told me that. cancel this request.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

You can remove the password ***** well but you need another computer to do it.

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Customer reply replied 10 months ago
not interested in more charges. close this request.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

We can continue without the remote.

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