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I think I've been Hcked. I lost the Chome icon from my

Customer Question
I think I've been...

I think I've been Hcked. I lost the Chome icon from my desktop ND WHEN i CHECKED THE control panel it shows there as a program to be disinstalled. ThT'S MY ONLY CHOICE.

Technician's Assistant: What kind of computer do you have?

Hp laptop

Technician's Assistant: Have you installed any updates recently?

Yes. I got a pop up a few times recently that purported to come form Microsoft saying it wad part of the update service and to oinstall.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have the triple play from comcast and the phone seems to be affected too.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/22/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,203
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Can I connect to your computer to fix the issue?

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