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Aol asked me to change my password! 5 days. Five days. Five…

Customer Question
Aol asked me to...

Aol asked me to change my password!

Technician's Assistant: How long have you had this issue with your A.O.L. account?

5 days

Technician's Assistant: Have you installed any updates recently?

Five days

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Five days

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/22/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Once you changed your password, did you lose access to your account?

Please let me know

Thank you

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Customer reply replied 11 months ago
I could not change my password ***** now, I could not access AOL. It said"Sorry, try later"
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Via which device are you trying to access AOL on?

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Customer reply replied 11 months ago
No
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Via which device are you trying to access AOL on?

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Customer reply replied 11 months ago
Tell me what to do
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Reply to my question please

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Customer reply replied 11 months ago
MacBook Air
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

ok, but which program on the Macbook? Safari? Apple Mail?

Please let me know

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Customer reply replied 11 months ago
Safari
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thank you

From your Safari menu bar click Safari > Preferences then select the Advanced tab.

Select: Show Develop menu in menu bar

Now from the menu bar click Develop > Empty Caches

Once done, try to sign in

Let me know the results please

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Customer reply replied 11 months ago
No I cannot get my mail - safari seems to work.
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

yes I saw, can you please do the last instructions I gave you?

Let me know the results please

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