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My microsoft edge has gone down. I cannot bring up any PDF.

Customer Question
My microsoft edge has...

My microsoft edge has gone down. I cannot bring up any PDF.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Seemed to happen when I switched to firefox as default broser.

Technician's Assistant: Have you installed any updates recently?

Windows 10, HP PC

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just updates windows wanted

Submitted: 11 months ago.Category: Computer
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9/22/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,231
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Is the internet currently working on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Please stay with me on this page.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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