Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cannot access current e-mail from one of my three e-mail…

I cannot access current...

I cannot access current e-mail from one of my three e-mail accounts on att-net. The error message I receive states that the password ***** that ar account does not connect to the ISP server. I use two ISP's, one by cable at home which includes TV and telephone as well as e-mail, and one at my office via uverse internet service which includes e-mail fax, e-mail and telephones.. Can you solve this problem?

Technician's Assistant: Have you tested the connections by doing a ping utility test?

No.

Technician's Assistant: Have you installed any updates recently?

Unclear.

Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/21/2017
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,824
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Does the problematic email address end with @att.net or @sbcglobal.net, etc.?

Does it let you sign in at the att.net website?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 9 months ago
I believe it is Windows 10 because the computer was purchased in about 2011.Yes

Thank you. What exactly happens when you try to sign in your problematic email address at the att.net website?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,824
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/y8jlvsr9
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 9 months ago

******************

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/y8jlvsr9
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 9 months ago

Home phone number -- ******************. Please do not address any other issue without my approval in advance. When I open ***************** I get a recurring message stating that address cannot access the att.net server because of a password ***** Al

Got it. I do live online support. I will only fix your email issue. Please do the following steps on your computer in order to connect remotely with me, then I can help you directly:

1. On your computer, click on the website below:

http://tinyurl.com/y8jlvsr9
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question

Connected, working on issue. Thank you.

Ask Your Own Computer Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,824
40,824 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Why cant i get my windows mail to work with u-verse,
Why can't i get my windows mail to work with u-verse, it has given me trouble since i had it installed about 2 weeks ago an also it is not receiveing mail on my att page either an i have changed the s… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have had an ATT bundle for three years. Moving to a location
I have had an ATT bundle for three years. Moving to a location that does not have Uverse access. I don't care about changing tv and homephone, but i am concerned about having to change internet, e-mai… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
How do I install AT&T Uverse with wi-fi set top box?
How do I install AT&T Uverse (with wi-fi set top box) using Windows Media Center/Windows 7 on my PC?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a gmail account on this computer but work off an ATT-Uverse
I have a gmail account on this computer but work off an ATT-Uverse system. I have not had a problem since the ATT system was installed several months ago. Yesterday I did not receive any emails throug… read more
alappatrojus
alappatrojus
High School or GED
I have outlook express provided by comcast. But I am a subscriber
I have outlook express provided by comcast. But I am a subscriber of att uverse now so it does not work. How do I put it back to work.… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I recently got ATT UVerse for my home phone, TV, and high speed
I recently got ATT UVerse for my home phone, TV, and high speed internet (12 Mbs connection speed). After it was installed, I realized I could no longer reply, forward or send mail from Thunderbird. I… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Outlook email is not working. The message Your email server
My Outlook email is not working. The message "Your email server rejected your login with Secure Password XXXXX" comes up. All other outlook stuff works. What is the problem?… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
Just switched to AT&T Uverse as an internet provider. Have
Just switched to AT&T Uverse as an internet provider. Have been using my yahoo mail account through Outlook for years but since switching can't get e-mail to send (receiving mail is no problem#. Get e… read more
josh412
josh412
Associate Degree
202 satisfied customers
I am unable to receive emails from certain accounts. Sender
I am unable to receive emails from certain accounts. Sender does not receive an error message that email could not be sent. For example, I cannot receive any emails from any sender with @cmrconstructi… read more
Phil Lovatt MCP CCNA
Phil Lovatt MCP CCNA
Technical Services Manager
Bachelor's Degree
12 satisfied customers
I cant send mail via windows photo gallery or other windows
I can't send mail via windows photo gallery or other windows mail without getting a send error. What port do I need to type in for wireless ATT service?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I can receive email, but I can not send email when using my
I can receive email, but I can not send email when using my ATT UVERSE wifi connection. My Yahoo account [email protected] I do not have this problem with any other wifi connection.… read more
T. Sheets
T. Sheets
High School or GED
14 satisfied customers
I have windows Vista and all of a sudden I am getting the following
I have windows Vista and all of a sudden I am getting the following error message "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network pro… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I can receive emails in Outlook Express but cant send any.
I can receive emails in Outlook Express but cant send any. Iget error messages such as The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail addre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Since we had At&T Uverse installed last week, I cannot send
Since we had At&T Uverse installed last week, I cannot send an e-mail. I've been on the phone with three different At&T reps plus chatted online and walked through the steps on line- and NO HELP!! Can… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
Have a new laptop with wireless router internet connection
Have a new laptop with wireless router internet connection through my cox.net tv/phone/internet cable. My Eudora 7.1.0.9 Paid Mode (93) can't download email from my att.net browser. Former Eudora sett… read more
Josh
Josh
Associate Degree
38 satisfied customers
I need to repair repair my server informaion and connection
I need to repair repair my server informaion and connection properties so that my two email addresses ([email protected] [email protected]) can recieve and send in windows live mail. I had the first on… read more
Cris
Cris
60 satisfied customers
i am a visitor from overseas staying at mu daughters home where
i am a visitor from overseas staying at mu daughters home where AT&T is the ISP - can receive but cannot send e-mails (gmail) - MacOx Leopard. Any hints ?… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
I appear to be blocked from reciving e-mails, and I am ...
I appear to be blocked from reciving e-mails, and I am receiving a pop-up requesting user id and password, which is continually rejecting the answer. could you tell me what''s happening?… read more
Computer Expert
Computer Expert
Bachelor's Degree
228 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x