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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, Please follow the step by step instructions in this video : https://www.youtube.com/watch?v=9qcBBQ4rwis&t=60s
Let me know the results
If you can not follow the steps I would suggest taking your phone to a Samsung repair shop so they can help you to remove the old Google account and unlock your phone, You could tell me what your zip code is so I can find you the nearest repair shop
You are referring to the automated offer from our system. There is no way to remote into your phone, I am sorry for any confusion.
Cellular Warehouse and Repair
Let me know if you need more help