How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5395
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

I can't get google to open on my computer. It worked fine

This answer was rated:

I can't get google to open on my computer. It worked fine yesterday.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Using WIN 10 on a DIYPD
JA: Have you installed any updates recently?
Customer: Ive been trying to figure out all the passwords I seem to have for google.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I think there might be a password ***** google browser, and one for google gmail, and one for googles store? Google PLay? Confusing

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

Shefin

Shefin and 2 other Computer Specialists are ready to help you
Customer: replied 25 days ago.
ok, i'm waiting

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=e72dc8cc-883a-4fc7-a873-dbadf55aff0a

Thank you.

Shefin

Hi,

Are you still there?

Thank you.

Shefin