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I have lost the password to get into my computer. right now…

Customer Question
I have lost the...

I have lost the password ***** get into my computer. right now I am using my lap top but would rather use my pc

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 10 dell not sure about the model numb er

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to get on

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/21/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 10 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll do my best to assist you today.

Do you see an email address listed under the account name for the locked account on the PC?

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Customer reply replied 10 months ago
no all I get is request for password, also what plan did I request help helpno cant afford this I just need some help
Tech Support Specialist: Bryan, Computer Support Specialist replied 10 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

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