Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I am having an issue with Internet Explorer stopping on one

particular website I access....
I am having an issue with Internet Explorer stopping on one particular website I access. I get the message "Interenet Explorer has stopped working" consistently on one particular website.
JA: What kind of computer do you have?
Customer: Dell laptop (not sure of the model) I can find that if you provide some guidance on where to look
JA: Have you installed any updates recently?
Customer: Yes (Windows 10 update) this issues has been occurring for some time, not related to any recent updates
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not at this time
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/21/2017
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12,427
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll do my best to assist you today.

Could you let me know what's the URL/link for this particular website?

Ask Your Own Computer Question
Customer reply replied 2 months ago
my.justanswer.com
Or are you asking about the website that I experience the problem with?
Customer reply replied 2 months ago
Are you still there?

PS: Please ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

Yes, please let me know the link to the problem website itself. Thanks,

Ask Your Own Computer Question
Customer reply replied 2 months ago
http://kentuckysportsradio.com/

OK, please stand by - checking the website now.

Ask Your Own Computer Question

OK, I'm having the same issue with the website on my end as well, but only with Internet Explorer. It looks like they have stopped supporting Internet Explorer, but work well with other browsers, e.g. Firefox, Chrome.

Do you have any other browser installed that you could test the website with now?

Ask Your Own Computer Question
Customer reply replied 2 months ago
I do not, but if you think that would be a reasonable fix I will try it in the future. Is it difficult to move from one browser to another?
I have professional sites that require IE

OK, I figured out a solution for this issue and am typing up further steps now. Please stand by,

Ask Your Own Computer Question
Customer reply replied 2 months ago
Thank you

First, open up the following link:

https://adblockplus.org/

Run and install the free Adblock Plus for Internet Explorer; done installing, re-open the browser and test the website one more time. Does it open up and work all right this time?

Do keep me posted; I'll be here.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I just type in AdblockPlus.com?
Customer reply replied 2 months ago
Sorry, I didn't notice you had provided the link

You may just click to open up the above link in Internet Explorer; else if you are on a different device now, just type in the following link at your address bar on the computer:

adblockplus.ORG

Thanks; let me know how it goes.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I did receive a message about having the AdBlock icon on the status bar. Is this something I should have on my "task bar"? It seems to be finishing

That's optional and you can either keep or don't keep the icon - it won't make a difference. Once it finishes installing, please re-open the browser and try accessing the website once again. Fingers crossed!

Ask Your Own Computer Question
Customer reply replied 2 months ago
I have been able to access the website. The scroll mechanism seems to be better, not stop and go or temporary freeze. Still waiting to see if "Internet Explorer is not working" message appears and freezes the site
Customer reply replied 2 months ago
As you may have noticed, there is a lot of advertising on the site and a lot of video content that can be accessed as well

I see; yes, those unsolicited ads and video content were causing IE to hang up previously, and so this free adblocker took care of that issue. Could you confirm that your issue with the website is resolved now?

Ask Your Own Computer Question
Customer reply replied 2 months ago
I am accessing other websites (no problem with this issue) just to make sure functionality is OK

OK, yes - you should have no further issues with accessing this website with this adblocker installed in Internet Explorer now. An adblocker is an essential add-on to have for any browser, and you should notice that most of your other websites will load quicker as well. And it's a very well-tested adblocker and so will be compatible with almost every website out there.

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to rate my service by clicking on one of the five stars at the top of this page > Submit. Thank you,

Ask Your Own Computer Question
Customer reply replied 2 months ago
Everything seems to be working OK. The website in question is still open and functioning and other websites I utilize frequently are operating as normal. I believe you have been most helpful in addressing an issue that has frustrated me for some time. Thank you

OK, yes - you should have no further issues with accessing this website with this adblocker installed in Internet Explorer now. An adblocker is an essential add-on to have for any browser, and you should notice that most of your other websites will load quicker as well. And it's a very well-tested adblocker and so will be compatible with almost every website out there.

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to rate my service by clicking on one of the five stars at the top of this page > Submit. Thank you,

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12,427
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
Thank you Bryan, I really appreciate your guidance and willingness to assist on this matter. Sorry, I had a phone call come in. I have submitted my rating and I hope you have a good remainder of the day

No problem at all; I have also sent in a refund request for any remote offer you might have accepted earlier, since we did not need to set up a remote session to resolve this issue. Thanks again,

Ask Your Own Computer Question
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12,427
12,427 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,157 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Wants to change apple id and passwod. Never. Dont know
wants to change apple id and passwod JA: When did you last change your password ***** Apple ID? Customer: never JA: Did you try resetting through Apple's online account reset tool? Customer: dont know… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
27 satisfied customers
Will not let me see my updates. Gateway, msn. This morning
this morning could not get my email, but my wifes did come up … read more
RandyNetwork Tech
RandyNetwork Tech
1,747 satisfied customers
I keep getting locked out of my Facebook account. Two wks
Tried resetting the password ***** I can't remember … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
27 satisfied customers
How do I change the "from" address on Windows Live Mail? Can
How do I change the "from" address on Windows Live Mail? Can I change email addresses on my reply and new emails?… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Error message 0x8007001f when attempting to download update.
Error message 0x8007001f when attempting to download update … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I juqst activated the Windows 10 update. Now the icon where
I juqst activated the Windows 10 update. Now the icon where I reached my Documents, Downloads, Picture etc. is gone. Howdo I get it back so I can access these things in a coherent way? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
513 satisfied customers
Can't log in to einbox tried password several times for,
can't log in to einbox tried password ***** times for***@******.***, won't work as Paddy 120, which i chznged to a monh go or so after a lot of help rouble on the phone, need help internet phone numbe… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Every time I try to get on google They put up this email
Every time I try to get on google They put up this email address that I haven't used in quite a long time. It isn't even on my email. I can't buy anything or download because It keeps kicking me out. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
It's a phone I need to reset my email password. I have cell
It's a phone I need to reset my email password JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset … read more
Moses C
Moses C
Bsc
267 satisfied customers
How do I get my verification code to set up a two factor
How do I get my verification code to set up a two factor authentication on my iPad? … read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
I have MS Office XP Key K263P-JKMGJ-K9V78-4PXMQ-P2WPM. What
I have MS Office XP Key K263P-JKMGJ-K9V78-4PXMQ-P2WPM. What does it cost to upgrade to a version compatible with MS10? … read more
Cody
Cody
Computer Science
1,543 satisfied customers
I had excel on my previous laptop and my laptop is on the
I had excel on my previous laptop and my laptop is on the verge of breaking down forever. This is my new laptop and I hooked up Microsoft office but I don't know how to get my old spreadsheets from th… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
72 satisfied customers
Gotneworintera d haveforgottenwifipassword. Have Apple iPad
i have gottentoplaceonprinter that ask for my wifi password ***** I have forgottrn … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
428 satisfied customers
My son died last September. I now own a Lenovo 7 tablet. Try
My son died last September. I now own a Lenovo 7 tablet. Try to do a factory reset. Found I have to type in his email address and password. I don't have this information. Can you help me? … read more
Moses C
Moses C
Bsc
267 satisfied customers
I have an ASUS laptop, windows 10 with touch screen. The
I have an ASUS laptop, windows 10 with touch screen. The touch screen feature suddenly stopped working. Is this a setting I can reset or something more dastardly?… read more
Cris
Cris
58 satisfied customers
Can't get my yahoo password? Keep getting my old e-mail. the
can't get my yahoo password? Keep getting my old e-mail. the tech at Office Max transferred my device & has my old e-mail address on her paper she gave me. But she says I can still get my newer one by… read more
John
John
System/Network administrator
High School or GED
2,055 satisfied customers
My surface pro screen has rotated sideways and I can not get
My surface pro screen has rotated sideways and I can not get it to go back to portrait. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
875 satisfied customers
I was using the network homegroup to copy data files from my
I was using the network homegroup to copy data files from my old computer to my new one. half way through copying the Documents folders, I received a pop-up message from Microsoft to confirm this was … read more
Cody
Cody
Computer Science
1,543 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x