Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a question about a return? I f I have had my item for…

Customer Question
I have a question...

I have a question about a return? I f I have had my item for more than 60 days, does it quality to return or exchange? It is a Galaxy tablet

Technician's Assistant: Just to clarify, what's the exact make and model of your tablet computer?

It is Galaxy Tab A SM T550NZAAXAR

Technician's Assistant: Have you installed any updates recently?

Serial R52H5193A1A

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The location where I connect to recharge is damaged

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/21/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Customer reply replied 10 months ago
months have not used it due to problem
Customer reply replied 10 months ago
I can't connect because the port is damaged. Just want to know if I can return it or exchange it?
Customer reply replied 10 months ago
Just need answer about return, do not want to pay for proxy in
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Its a Samsung tablet. Galaxy tab a model SM-T550NZW. I can't
I can't get into my yahoo mail and I've to reset password ***** no luck?. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,302 satisfied customers
My parents have a Galaxy Tab A (2016) SM-T580 tablet. They
My parents have a Galaxy Tab A (2016) SM-T580 tablet. They forgot the unlock pattern and now the device is locked. It will not even let them power off. Any help you can provide will be great. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
On my tablet I cannot find my screenshots. I am not where I
I am not where I can see it but I think it is a Galaxy Tab 1 … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Trying to download my Google account. Just changed password,
Trying to download my Google account. Just changed password, but device asked me to push re-load button ??!! … read more
Moses C
Moses C
Bsc
805 satisfied customers
Someone stole my tablet its online now is bit possible for
Someone stole my tablet its online now is bit possible for you to send me the last known location … read more
Moses C
Moses C
Bsc
805 satisfied customers
My tablet keeps asking me to sign in I enter my password but
My tablet keeps asking me to sign in I enter my password ***** jit tells me to sign in again … read more
Moses C
Moses C
Bsc
805 satisfied customers
I have a Samsung tablet model number SM – T 900 purchased
I have a Samsung tablet model number SM – T 900 purchased approximately 2 1/2 years ago. For the past 3 to 4 months, the tablet has started to blink or flicker when the battery level gets down to 60%.… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Who do I talk to about a tablet... Samsung Galaxy Tab A 2017
who do I talk to about a tablet... Samsung Galaxy Tab A 2017 model? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
On wen,dec,7 2016 at 9:18. I eato. tryed to open or get,
On wen,dec,7 2016 at 9:18. I eato.charles tryed to open or get,***** ***** world on my tablet. Ithank you for your security standards. I would like to get ***** ***** world and james merritt .org.plea… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
It's not a computer it's a tablet, SM-t810NZKEXAR, it won't
I'm using the original charger and it works fine with my galaxy 7… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a galaxy tablet 4. sm-t530n. Won"t hold charge/ Will
I have a galaxy tablet 4. sm-t530n. Won"t hold charge/ Will charge to 100% but as soon as I turn it on it starts to lose power even that it is plugged in.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Dragon Touch Android tablet. I ordered it July 29,
I have a Dragon Touch Android tablet. I ordered it July 29, 2015 with a special case. The other day it fell out of its case as I was carrying it. The recharge plug-in doesn't fit right now and it is f… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Just noticed that my missing SM-T900 Galaxy Tab Pro appears
Just noticed that my missing SM-T900 Galaxy Tab Pro appears on my googler security-devices screen, but when I try to locate it, the only device that appears is my S5 android phone. How may I locate th… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I am thinking of buying a tablet maximum price of about
I am thinking of buying a tablet for a maximum price of about $500. I have a Verizon android based cellphone, an HP Windows 7 HP desktop and an HP Windows 8.1 Spectra Notebook, both of which have remo… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I would like to buy a dual sim card note 4. Used, since I
I would like to buy a dual sim card note 4. Used, since I would like to pay little. I would prefer ebay since there is the buyers protection, but I am open to different website too. I live in NY Could… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
We have a new Samsung Galaxy Tablet and we have it set up to
We have a new Samsung Galaxy Tablet and we have it set up to recieve company email from Exchange. We are having issues with the receiving of emails on a consistent basis. We have the settings and it w… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
I live in Canada but bought a Galaxy Tab CE1680, Model
I live in Canada but bought a Galaxy Tab CE1680, Model GT-P1000 in Aruba this past February when I was on a cruise. I was intending to buy it when I returned to Toronto, but bought it there. Now I am … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Where in the world is the return shipping label My purchase
Where in the world is the return shipping label? My purchase does say it can be returned. This is not a very efficient procsss, I have been searching for at least 20 minutes.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x