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I forgot the password to my hotmail account. I have not used…

I forgot the password...

I forgot the password ***** my hotmail account

Technician's Assistant: How long have you had this issue with your Hotmail account?

I have not used it in a few years

Technician's Assistant: Have you installed any updates recently?

I need to update my apple account so I cannot install anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Another option may be to change email accounts??

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Answered in 5 minutes by:
9/21/2017
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Is this for your Apple ID or just the Hotmail email account?

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Customer reply replied 11 months ago
I know my Apple ID but they are requesting my hotmail account

Do you mean that your Hotmail account is linked to the Apple ID?

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Customer reply replied 11 months ago
Apparently

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your email address and follow the prompts to reset the password

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Customer reply replied 11 months ago
thank you

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
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Josh
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Category: Computer
Satisfied Customers: 22,292
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Experience: 5 years as Network Admin, 10+ years of IT support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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