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I go to web sites such as Natgeo and the House and when I…

Customer Question
I go to web...

I go to web sites such as Natgeo and the White House and when I put in my email address, it shows up as a "not valid email" They work on Internet Explorer but not Firefox. Why is that? It's getting very frustrating. Thank You ***** *****

Technician's Assistant: Have you done a bandwidth test?

I have no idea how to do that

Technician's Assistant: Have you installed any updates recently?

Just finished installing Firefox from the web site and it still does not work

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/21/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Are you doing this on a windows or mac computer and which version?

Please let me know

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Customer reply replied 11 months ago
Laptop, HP - Windows 10
Customer reply replied 11 months ago
Why do I have to pay to fix something Firefox produces that does not work?
Customer reply replied 11 months ago
First they want $5 so I can talk to you and then $39 so you can fix a Firefox problem. That's not a good way to do business
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

This is a paid service, it is my livliehood and it is not for free...

You will need to contact customer service to request your refund.

Thanks

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Customer reply replied 11 months ago
they hire you to fix their problem but I have to pay for it?
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Please speak to customer service for all payment questions.

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Customer reply replied 11 months ago
How do I get to customer service? I thought I was talking with Firefox
Customer reply replied 11 months ago
Thank You and have a good day
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

ok, and best of luck with resolving your issue

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