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We are a law firm in Miami, Florida - we use Wordperfect X5…

Customer Question
We are a law...

We are a law firm in Miami, Florida - we use Wordperfect X5 for our initial documents and Adobe PDF for our final workproduct. All of a sudden we are noticing that our WP documents are mysteriously being automatically erased - any ideas?

Technician's Assistant: What kind of computer do you have?

We are using a large server but our individual stations are using Windows 7

Technician's Assistant: Have you installed any updates recently?

I don't think so

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nope that is the main question

Submitted: 11 months ago.Category: Computer
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Answered in 6 minutes by:
9/21/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
It's been happening for awhile - a couple of months but now its happening more pervasively.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

That's really odd, the files are just dissapearing?

What host OS is this and If you search for them do they appear any-ware?

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Customer reply replied 11 months ago
No - they do not appear anywhere they just vanish
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Would it be OK to connect and have a look?

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Customer reply replied 11 months ago
why am I being charged more than the $5 - please stop and disregard the question
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####

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