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I may have been scammed by Geek America support?Are they…

Customer Question
I may have been...

I may have been scammed by Geek America support?Are they legit? I got a message said it was Microsoft my private info had been breached and my computer crashed. That it had 187 viruses and trojans

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Dell inspirer on 10

Technician's Assistant: Have you installed any updates recently?

Just bought computer a couple weeks ago from office depot. Had McAfee put on. Only used computer 3,4 times

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/21/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

What you are seeing is a scam that they try to do on people to pay for their services and buy their software.

Did you install the program from them?

Please let me know

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Customer reply replied 11 months ago
How do I get my money back
Customer reply replied 11 months ago
No.
Customer reply replied 11 months ago
It said the cost was $5
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

There is a process for the refund from them

It is also critical you remove the software which is not an easy feat and you are in fact infected at the moment.

But I see now you are questioning the costs, it is more then $5, it was explained when creating the question, but you need to contact customer service for all payment questions.

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Customer reply replied 11 months ago
How do I get my monet back since it was a scam
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

please speak to customer service regarind all payment questions

Thanks

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