Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just bought Office 2016 Home & Student edition last week…

Customer Question
I just bought Office...

I just bought Office 2016 Home & Student edition last week for my Mac and I need Business instead. Can I swap it out and pay the difference?

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

MacBook Air, Sierra

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/21/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

You need to return the product within 30 days from the time of purchase and then buy Office Business 2016 :

https://support.microsoft.com/en-us/help/10558/microsoft-account-refunds-for-purchases-and-subscriptions

Let me know if you need further assistance

Thank you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
2,279 Satisfied Customers
Experience: Networks & Security Engineer

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have word for mac 2011 version 14.7.2 running on my
I have word for mac 2011 version 14.7.2 running on my MacBook Air macOS High Sierra 10.13.6 Since installing that latest version of High Sierra, fonts such as Kaiti TS Regular do not display properly.… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,302 satisfied customers
Looking to buy Microsoft office outright instead of paying
Looking to buy Microsoft office outright instead of paying by the month. Any idea where I can find the software at the best price? I see it on Amazon for Home and Student for $124.24 https://www.amazo… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,302 satisfied customers
Purchased a new MacBook Air and Office Home/Student 2016.
purchased a new MacBook Air and Office Home/Student 2016. Loading Office on my Mac and Microsoft message says it sent a code to my email***@******.*** but no email has come to me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just upgraded my MacBook air to High Sierra, and I can't
I just upgraded my MacBook air to High Sierra, and I can't open outlook. I am getting this message. You can't use this version of the application “Microsoft Outlook” with this version of macOS. What d… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
743 satisfied customers
I just purchased a Microsoft Office 2016 Home and Business
Hello, I just purchased a Microsoft Office 2016 Home and Business and was trying to download it. But it then told me it was for Windows and not for Mac! I was wondering if I can exchange it for the Ma… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We purchased Office home & student for a MacBook air and it
We purchased Office home & student for a MacBook air and it will not allow us to use it. HELP! … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I bought Office 2016 last year. Do I need to buy it each
I bought Office 2016 last year. Do I need to buy it each year. I am a Home User … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I need help to load Office Home & Student 2016 on my
I need help to load Office Home & Student 2016 on my MacBookPro … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,302 satisfied customers
I bought a new HP computer from Best Buy within the last two
I bought a new HP computer from Best Buy within the last two years, then I purchased Microsoft word, I did not get a disk I just had a code to install it. Since then I was Hacked and my computer shut … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,064 satisfied customers
I just bought a macbook air laptop, by my stupidity foreign
i just bought a macbook air laptop, by my stupidity foreign address have been intalen on my computer, how do i get this off … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a MacBook Air. I use Word and Excel for Mac. Recently
I have a MacBook Air. I use Word and Excel for Mac. Recently I updated my Mac software to Sierra. Since then I am having trouble with printing from Word and Excel for Mac. I will have the right and le… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I bought Office Home & Student 2016 with my Yoga. I want to
I bought Office Home & Student 2016 with my Yoga. I want to add the Office OUtlook. How can that be done? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Looking to upgrade my microsolf office (mainly powerpoint)
Looking to upgrade my microsolf office (mainly powerpoint) but can't seem to find a link to that...Is there a way to do that without paying or is it required to pay. I'm okay paying a little bit but a… read more
A. Stevens
A. Stevens
66 satisfied customers
I have inadvertently deleted my trial Microsoft 2010 program
I have inadvertently deleted my trial Microsoft 2010 program that was installed on my new computer, and have lost my microsoft outlook toolbar connection. I do have Microsoft home and student, how can… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I need to buy 42 copies of MS Office for my medium-sized company.
I need to buy 42 copies of MS Office for my medium-sized company. I will buy 2010 licenses, but plan to install Office 2007 instead. I have media for Office Standard 2007. My question: can I buy Offic… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Micro Home and Student office was installed when I bought the
Micro Home and Student office was installed when I bought the computer. I upgraded it to Microsoft Office Premium, when trial period was over. I just recently had to have my computer worked on, and no… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
What are the major software applications of each license Why
What are the major software applications of each license? Why do you think Microsoft offers so many licensing options for Office? Which applications are you likely to use in the course of taking class… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I am looking at getting a MacBook, but the one Mac ...
I am looking at getting a MacBook, but the one Mac user at my new office is having difficulty with functionality off Office for Mac when he is using the office server. I am wondering if it is because … read more
benmax
benmax
Master's Degree
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x