Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I JUST RECEIVED A MSG THAT SOMEONE USED MY PASSWORD TO

Customer Question
I JUST RECEIVED A...

I JUST RECEIVED A MSG THAT SOMEONE USED MY PASSWORD ***** ACCESS MY ACCOUNT. FIX IT. NO ONE IS ALLOWED TO DO THAT.

Technician's Assistant: Have you contacted anyone about your account?

NO

Technician's Assistant: Have you installed any updates recently?

NO

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/20/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,159
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What kind of account is it, such as email account, etc.? Is your account currently working fine?

Where did you get that message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

What's the make / model of your computer?

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just received a Email someone has charged $80.00 to my
I just received a Email someone has charged $80.00 to my account and I need to cancel it … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I keep getting the msg "We need to fix your Microsoft
I keep getting the msg "We need to fix your Microsoft account (most … password *****). Select here to fix it in Shared settings." How do I know this is a for real Microsoft msg & where do I even find … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
I received a Microsoft msg that someone has being trying to
I received a Microsoft msg that someone has being trying to access my account. So I got a security alert. When Microsoft ask me to type in the lasr 4 digits of my phone and the say that the last 2 dig… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Yesterday and today received “SPAM” msg from Google (?)
Yesterday and today received “SPAM” msg from Google (?) claiming someone has my e-mail password. My question is would Google normally send a msg of this nature via spam or would you use e-mail? I don'… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
We have a notice that someone has enter one of our accounts
We have a notice that someone has enter one of our accounts using a password ***** is not either of our passwords. Could you help on this? … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I have a groupon account and have used several times over
I have a groupon account and have used several times over the past years. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I stopped using sbcglobal.net about two years ago. Someone hacked into my account and co-
I stopped using sbcglobal.net about two years ago. Someone hacked into my account and co-opted most of my e-mails addresses. I'd like to open an RPIA. I had two [email protected] [email protected]… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
A group that I am part of, has decided to use gmail--the problem
A group that I am part of, has decided to use gmail--the problem is they created my user name for me, which is okay. It [email protected] Well, I can only receive communication with gmail on my droid,b… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
hi, I really think this problem might warrant a phone support
hi, I really think this problem might warrant a phone support call, but as so often on line in general, I could not find a phone number for this AOL issue. In the past 2 days, I have received hundreds… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I downloaded MS Office 2010 yesterday and am not able to get
I downloaded MS Office 2010 yesterday and am not able to get outlook to send/receive. msg is "Cannot access outlook files but all my msgs and folders are ok. I also am not able to get online, it stays… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
having problems with Windows live mail.....telephoned Microsoft.....told
having problems with Windows live mail.....telephoned Microsoft.....told me there is no help per telephone......my internet provider....unwired. com.au cannot help either because they only support Win… read more
sangita.soni
sangita.soni
Bachelor's Degree
190 satisfied customers
I am unable to send web pages or links by simply going to file
I am unable to send web pages or links by simply going to file and send as i used to do. it seems to try and use outlook express to sign onto hotmail which is all i really use for email and then i get… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
My friends are telling me they are sending me messages on POF
My friends are telling me they are sending me messages on POF and when I go to look, no message. These are good and actice members that I have been talking to within past week. Something is very wrong… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Within the last week my MS Outlook will sometimes GIVE me an
Within the last week my MS Outlook will sometimes GIVE me an e-mail that is blank- I cannot see it. I've recently discovered that I can use the left mouse key and highlight the message to read it. Jus… read more
Julio
Julio
Bachelor\u0027s Degree
394 satisfied customers
My accout at yahoo has been compromised. When traveling with
My accout at yahoo has been compromised. When traveling with my laptop someone "phished" my account and acquired my password (I have since changed it). I would like to keep the Yahoo account but I am … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
how can i get in my hotmail if i forgot my passwprd and security
how can i get in my hotmail if i forgot my password XXXXX security question and have no other way to get in it can one of you access my account and reset my password XXXXX give me a new one… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
This is the 3rd time i have asked this question of JUSAT ANSWER!
This is the 3rd time i have asked this question of JUSAT ANSWER! I cannot access my yahoo email account, Msg says I have entered invalid ID or password. NOT TRUE! I HAVE HAD THIS ACCOUNT FOR A LOOOOOO… read more
KShew_DBA
KShew_DBA
Multiple Certifications
110 satisfied customers
Am trying to respond to gmail addresses and get a System Admin.
Am trying to respond to gmail addresses and get a System Admin. msg saying - Domain isn't allowed to be relayed thru this MTA (#5.7.1.)… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x