For Online Computer Support, Ask a Computer Technician
Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
Do you know the ip address of the printer?
Can your ping the ip?
Press the Windows button + R and type in cmd and hit enter
Then in the black box type in ping 192.168.0.30 and hit enter
What was the results?
Please click the link below and select I agree and then please download the remote
Client file and open it.