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HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds. Let me know done RegardsKris
Ok thanks, ***** ***** back up now please?
Try it now
Okay how old is it?
As you've already done the reset it sounds like a hardware issue, it would be cheaper for you to return it FREE of charge. It's under full warranty. I can get prices for various different parts but you're looking at around $300 as these units are no longer "in-life"Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.